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About the Role

The AI Sales Strategy Manager will strategically manage human sales channels and pioneer the commercialization of AI-driven contact channels, bridging the gap between automated support and sales conversions to protect existing baselines and unlock new incremental sales revenue.

Responsibilities

• Architect and execute end-to-end sales strategies across Voicebots, Chatbots, and Mail AI to transform routine support into monetized cross-sell and upsell channels.
• Analyze top-tier human sales interactions and translate proven empathy and objection-handling techniques into highly converting AI prompts and workflows.
• Oversee external BPO partner operations, providing strategic oversight to enforce high delivery standards and maximum contract ROI.
• Implement targeted coaching models, sales guidelines, and performance incentives to boost human and AI-assisted conversion quality.
• Partner with Business Intelligence and technical Interface Teams to translate overarching sales targets into operational metrics, eliminate revenue leakage, and drive incremental AI-generated revenue.

Requirements

• Extensive experience in sales channel development, sales operations, or KPI-driven market steering in a customer care or cloud/SaaS environment.
• Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail AI).
• Strategic experience steering external outsourcing service providers and aligning senior cross-functional stakeholders.
• Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.
• Business fluency in English and German is required; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are beneficial.

Work Type

• Hybrid working model

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About the Company

• IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB).
• The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide.
• With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools.
• In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

Equal Opportunity

• We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.