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About the Role

The AI Sales Strategy Manager acts as a strategic growth catalyst within Customer Care Sales Operations, managing human sales channels and driving the commercialization of AI-powered contact channels. This role bridges human service and digital automation to protect existing revenue and unlock new sales.

Responsibilities

• Architect and implement end-to-end sales strategies across voicebots, chatbots, and mail AI to convert routine support into monetized cross-selling and upselling channels.
• Analyze top-tier human sales interactions and translate proven empathy and objection-handling techniques into high-converting AI prompts and workflow logic.
• Manage external BPO partner operations, including strategic oversight for enforcing high delivery standards and achieving maximum contract ROI.
• Implement targeted coaching models, sales policies, and performance incentives to enhance conversion quality for both human and AI-driven systems.
• Collaborate with Business Intelligence and technical interface teams to translate overarching sales goals into operational KPIs, reduce revenue leakage, and sustainably increase AI-generated revenue.

Requirements

• Extensive experience in sales channel development, sales operations, or KPI-driven market management within a customer care or cloud/SaaS environment.
• Demonstrable understanding or practical experience in monetizing automated interaction channels (voicebots, chatbots, mail AI).
• Strategic experience in managing external outsourcing providers and aligning with senior cross-functional stakeholders.
• Solid knowledge of customer journey mapping, sales funnels, risk analysis, and budget planning.
• Fluent German and English language skills, both written and spoken; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are advantageous.

Skills

• Voicebots
• Chatbots
• Mail AI
• Customer Journey Mapping
• Sales Funnel
• Risk Analysis
• Budget Planning

Location

• Germany

Work Type

• Hybrid

Experience Level

• Extensive experience

Benefits

• Hybrid work model
• Flexible working hours with trust-based working time
• Subsidized canteen and various free drinks at some locations
• Modern office spaces with very good transport links
• Various employee discounts for activities and products
• Employee events such as summer and winter parties, as well as workshops
• Numerous training and development opportunities
• Various health offers, such as sports and health courses

About the Company

• IONOS is the leading European digitalization partner for small and medium-sized enterprises (SMEs).
• IONOS has over six million customers and operates with a globally available platform in 18 markets across Europe and North America.
• With its Web Presence & Productivity offerings, the company acts as a 'one-stop-shop' for all digitalization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools.
• Additionally, IONOS offers cloud solutions for companies looking to move to the cloud as their business evolves.

Equal Opportunity

• We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, or sexual orientation and identity, physical characteristics, marital status, or any other criterion irrelevant to the application under applicable law.