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About the Role

The London Borough of Waltham Forest is seeking a leader to manage the internal Oracle Support Team, oversee supplier relationships, and ensure the timely resolution of defects and progression of change requests. This role involves chairing the Oracle Change Advisory Board, managing budgets, acting as the main contact for internal stakeholders, and ensuring controls and governance are in place. The position also supports the Council in identifying cost-saving changes.

Responsibilities

Manage internal Oracle Support Team
Responsible for the integrity of Oracle System
Responsible for the timely resolution of Oracle System defects
Lead on identifying System enhancements that will benefit LBWF, providing efficiencies
Co-ordination, progression and delivery of approved change requests
Manage Oracle Change Advisory Board
Report to Oracle Governance Board
Supplier Contract Management
Budget Management

Requirements

5 years minimum Experience of supporting Oracle Fusion, this includes HCM, ERP, Talent, Learn, Projects, Risk Management and EPM
Knowledge of ITIL framework
Strong experience working across digital products, services, and technology teams to deliver user-focused outcomes.
Satisfactory employment references and CIFAS identity checks
Satisfactory declaration of interest
Ability to speak fluent English with confidence and accuracy, sufficient for the effective performance of their role.

Location

London

Work Type

Full-time
Permanent

Experience Level

5 years minimum experience

Salary/Compensations

PO12 £79,119 - £85,677

Benefits

Fair pay and conditions
Workplace well-being
Skills and progression
Diversity and recruitment
Flexible working options

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
We are keen to support employees to balance their working life with other commitments.
Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.