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About the Role

This role supports two collaborative teams in delivering a best-in-class customer experience for London Marathon Events charity partners and participants with additional accessibility requirements. You will manage specialized customer queries and maintain customer records.

Responsibilities

• Respond to charity customer inbounds and escalations, ensuring timely and accurate responses.
• Work with digital and customer engagement teams to support user testing and the transition to AI agent responses.
• Support with change requests, data cleaning, and migration of charity customer data to Dynamics365.
• Support with the setup and administration of charity sales and renewal processes across events.
• Support with the coordination of other package benefits for charities, such as performance coaching bookings and content for social posts and participant newsletters.
• Respond to community and accessibility inbounds, including arranging and supporting introductory meetings and calls.
• Support the development and maintenance of a community CRM system.
• Support with administration around community events and programmes.
• Support with the coordination of community engagement activities.

Requirements

• Strong interpersonal skills with an ability to communicate effectively.
• Competent on D365 applications.
• Good organizational skills, analytical, time management, problem-solving, prioritization, and planning skills.
• Accurate data entry skills.
• Ability and willingness to learn.
• Comfortable working in a fast-paced environment.
• Proactive improvement nature, challenging and improving day-to-day working and automating manual tasks where possible.

Skills

• D365 or other CRM for customer marketing data and communications management.
• Collaborative project tools like Monday.com and Azure DevOps.
• Decision Quality
• Communicates Effectively
• Collaborates
• Customer Focus
• Ensures Accountability
• Instils Trust
• Values Differences

Location

• London

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

About the Company

• London Marathon Events (part of the London Marathon Group) works to inspire, champion, and increase activity in all ages, abilities, and demographics through its event portfolio, outreach programs, and network of companies.
• Events raise millions for charities annually.
• Values: Caring, Curious, Exceptional, Fun.
• Diversity, inclusion, and wellbeing are central to the company's mission.

Equal Opportunity

• We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company.
• If you’re ready to be a force for good, lead change and want to make a difference to society, keep reading.
• For successful candidates the offer of employment is subject to satisfactory Disclosure and Baring Service (DBS) clearance.