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About the Role

Academy is seeking an Account Director to lead client success, mentor the Accounts department, and serve as a liaison between the agency and its partners. This role requires a leader who can manage multiple projects, maintain focus on the big picture, and thrive in a collaborative environment, ensuring all work meets and exceeds expectations.

Responsibilities

• Build and maintain strong client relationships by understanding their business objectives, needs, and challenges.
• Serve as the primary point of contact for clients, ensuring their satisfaction and enthusiasm.
• Lead work across cross-functional divisions including Production, Influencers, social content, and paid media.
• Promptly resolve client concerns, issues, or roadblocks.
• Understand and adapt to client work styles and preferences.
• Conduct client mapping, SWOT analysis, and KPI tracking.
• Provide strategic guidance on how Academy's services can support client business goals.
• Collaborate with clients to develop and implement effective briefs and campaigns.
• Coordinate with internal teams (creative, strategy, production) for timely campaign delivery.
• Monitor campaign performance and lead the preparation of reports and presentations.
• Act as a steward for the client and their brand within the agency.
• Stay informed on the latest social media and client landscape trends.
• Oversee project planning, scheduling, and execution.
• Manage project budgets, track timelines, and ensure deliverables meet high standards.
• Effectively manage multiple projects in various production or creative phases.
• Ensure clarity in work assignments and responsibilities.
• Manage a multi-million dollar book of business across multiple clients.
• Scope projects effectively and ensure equitable distribution of support.
• Develop scoping and budget documents, managing estimates versus actuals.
• Collaborate with finance teams to project revenue and track project progress.
• Build processes, workflows, and efficiencies with finance and business teams.
• Spearhead projects involving heavy production, including traditional paid media and digital/social media content creation.
• Work with Producers on estimates, timelines, contracts, and legal aspects of asset creation.
• Collaborate with agency partners, vendors, and contractors for asset/content delivery.
• Demonstrate strong leadership and team management skills, including supervision, delegation, and mentorship.
• Manage and lead direct reports and junior team members.
• Collaborate with VP Client Services on growth plans, feedback, and mentorship.
• Provide real-time guidance and direction to team members.
• Assist with scoping, pitches, and onboarding new clients.

Requirements

• 8+ years of advertising agency experience in an account management related role.
• Proactivity.
• Strategic foresight and ability to build plans and strategies based on agency priorities.
• Leadership and the ability to lead teams through work challenges.
• Excellent communication skills, including with senior level executives.
• Willingness to travel and be on-site for client meetings/events/activations as needed (weekends included as needed).
• Hyper attention to detail.
• Critical thinking and good judgment.
• Hunger to learn and grow.

Skills

• Client Management
• Championing Effectiveness
• Project Management
• Financial Management
• Production Management
• People Management
• New Business Development
• Strategic Planning
• Budget Management
• Team Leadership
• Communication
• Attention to Detail
• Critical Thinking

Location

• On-site for client meetings/events/activations as needed

Work Type

• Full-time

Experience Level

• 8 - 10 years of experience
• Senior role

About the Company

• Academy is a high-potential, evolving agency.
• We focus on making work that matters.
• We believe social-first work can be smart, strategic, and creatively world-class.
• We lead a team that punches above its weight and has fun doing it.