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About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer product questions, and recommend solutions. They promptly resolve customer concerns, ensure client satisfaction, stay up-to-date with product features, and maintain store standards. The role focuses on achieving excellent customer service while meeting sales goals.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain high quality and visual standards of products and the store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Requirements

• Criminal history review is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
• Candidates will never be asked to provide payment, financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Skills

• Customer service
• Sales

Location

• Store #7300, 1201 W 6th St Ste A, Austin, TX 78703-5285

Work Type

• Full-time

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Retirement
• Health care
• Total well-being
• Daily commute support

About the Company

• Sherwin-Williams' purpose is to inspire and improve the world by coloring and protecting what matters.
• Their paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
• Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for its people.
• They invest and support employees in life, career, and connection.

Equal Opportunity

• Sherwin-Williams is proud to be an Equal Employment Opportunity employer.
• All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
• As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.