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About the Role
Join us as a Freight Forwarding Specialist and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Responsibilities
- Receive, review and process import documentation from overseas agents/customers.
- Follow up bookings received from overseas agents and customers, and ensure files are opened timely.
- Handle bookings from overseas agents and coordinate the move to destination.
- Understand agent fees and pricing per client in order to process invoices accurately.
- Follow company protocol for billing a file.
- Update shipment status, issue arrival notice and obtain entry documents for customs entries.
- Communicate with customs brokers to confirm customs release status.
- Arrange freight release with steamship lines and confirm cargo availability.
- Respond in a timely manner to customer requests on shipment status by phone or email.
- Refer customers to your team leader/supervisor or manager when questions are beyond scope of responsibility.
- Adhere to all domestic and international shipping regulations.
- Advise team leader/supervisor/manager of any transaction problems and irregularities.
- Perform any other related tasks as required or assigned by your supervisor or manager.
- Responsible for reviewing respective team visual board (VB) to make sure files are handled timely.
- Ongoing audit of VB throughout the day.
- Understand and be able to assist in coordinator role when needed.
Requirements
- Must have a High School diploma, an Associate degree or higher is preferred.
- A minimum of 4-5 years of freight forwarding experience in the ocean import department.
- Proficient in Windows and Microsoft Office Suite, especially with Excel.
- Experience working with Cargowise is a plus.
- Must have a pro-active attitude and strong time management skills.
- Extremely detailed oriented and well organized.
- Must be a team player and also be able to work independently.
- Good communication skills (verbal and written).
- Great customer service skills.
- Ability to work in a busy and fast paced environment.
Skills
- Excel
- Cargowise
- Time management
- Attention to detail
- Organization
- Teamwork
- Independent work
- Communication
- Customer service
Location
- Valley Stream, New York
Work Type
- Hybrid
Experience Level
- 4-5 years
Education Level
- High School diploma
- Associate degree
Benefits
- Industry-leading health and wellness programs
- Financial planning resources
- Continuous learning opportunities
- Access to cutting-edge platforms and automation
- Medical
- Dental
- Vision
- Short-term Disability
- 401K Matching
- Advancement opportunities
About the Company
- Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
- Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
- Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
- Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.