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About the Role

You will holistically manage qualified client inquiries, taking responsibility from initial contact to contract conclusion. You will support our lawyers throughout the entire initiation process, from first contact to contract signing. You will be responsible for qualifying all qualified mandate inquiries and coordinating initial, consultation, and decision-making meetings. You will prepare, moderate, and document client meetings and consistently follow up on next steps. You will assume overall responsibility for the offer process, including the independent creation of offers. You will ensure that processes, schedules, and deadlines are met. You will actively support and coordinate decision-making processes and involve relevant decision-makers. You will be responsible for pipeline management, follow-ups, CRM maintenance, and reporting. You will work closely with our lawyers and the office and marketing team. Depending on the situation, you will also provide operational support to the office team. You will perform your tasks independently and with personal responsibility according to our internal processes.

Responsibilities

Holistically manage qualified client inquiries, taking responsibility from initial contact to contract conclusion.
Support lawyers throughout the entire initiation process, from first contact to contract signing.
Qualify all qualified mandate inquiries and coordinate initial, consultation, and decision-making meetings.
Prepare, moderate, and document client meetings and consistently follow up on next steps.
Assume overall responsibility for the offer process, including the independent creation of offers.
Ensure that processes, schedules, and deadlines are met.
Actively support and coordinate decision-making processes and involve relevant decision-makers.
Be responsible for pipeline management, follow-ups, CRM maintenance, and reporting.
Work closely with lawyers and the office and marketing team.
Provide operational support to the office team as needed.
Perform tasks independently and with personal responsibility according to internal processes.

Requirements

Experience in client support for complex consulting or professional services (e.g., legal advice, IT security, compliance, technology projects).
Strong communication skills, empathy, and the ability to engage both decision-makers and technical contacts.
Confident demeanor, capable of finding optimal solutions with charm and determination, even in tough negotiations.
Good listener, able to identify potential clients' needs and translate them into services.
Ability to maintain focus on complex projects through a structured and proactive work approach.
Team player with enjoyment in working in an interdisciplinary team of lawyers, consultants, and marketing experts.
Proficient in using CRM systems.
Fluent German (written and spoken); good English skills are an advantage.

Skills

Client support
Complex consulting services
Professional services
Legal advice
IT security
Compliance
Technology projects
Communication
Empathy
Negotiation
Active listening
Needs identification
Structured work approach
Proactive work approach
Teamwork
Interdisciplinary collaboration
CRM systems
German (fluent)
English (good)

Location

Office near the main train station
Mobile Office
Up to 30 days in other European countries

Work Type

Hybrid work (3 days in office, 2 days mobile)
International remote work (up to 30 days/year)

Experience Level

Experience in client support for complex consulting or professional services

Benefits

High-end mandates
Direct client access
Fast responsibility
Steep professional learning curve
Focus, quality, and efficiency
Part of a high-performing team of AI, data, and IT regulation experts
Company pension plan
JobRad (company bicycle leasing)
Deutschlandticket (public transport ticket)
Urban Sports Club subsidy
Flexible working arrangements
Social events (Spring Festival, Summer Party, Christmas Party)
Corporate Benefits discounts

About the Company

Boutique law firm specializing in technology, AI, IT, and data law since 2009.
Advises companies on regulatory aspects of innovation.
Combines legal excellence with entrepreneurial insight and speed.
Focuses on creating scope for action without obscuring risks.
Works with clients who build, scale, and globally deploy technology.
SRD is the boutique law firm for digital projects, from kick-off to go-live and beyond.
Accompanies companies through regulations, data issues, and technology leaps.
Legally sound, entrepreneurially minded, and with a digital mindset.
Goal: clear legal frameworks for clients to advance quickly.
Communicates directly what is possible and what is not.
Thinks like developers, acts like entrepreneurs, advises like top lawyers.
Lawyers listed in leading industry rankings.
Awarded Boutique Law Firm of the Year 2025 by Legal 500.