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About the Role

The Logistics & Transportation Manager is responsible for the efficient, safe, and cost-effective coordination and oversight of raw milk transportation from farmer/owners to processing facilities and customers. This role manages daily logistics, planning, scheduling, third-party hauler relationships, customer and farmer/owner service, transportation costs, fleet and terminal operations, compliance, and logistics data, playing a critical role in maintaining the continuous movement of raw milk within a 24/7/365 supply chain.

Responsibilities

Coordinate customer orders and delivery requirements using available transportation and logistics systems.
Optimize routes, load assignments, truck utilization, and delivery schedules with 3rd party haulers.
Monitor transportation activities and make real-time adjustments to disruptions.
Coordinate pickups and deliveries with third-party haulers and provide support for issues.
Resolve transportation and service problems, escalating significant issues to management.
Monitor on-time pickup and delivery performance and identify improvement opportunities.
Support demand forecasting and transportation planning for peak production and seasonal requirements.
Assist with sourcing outside milk and coordinating transportation.
Maintain accurate information regarding customer delivery locations, frequencies, volumes, schedules, and transportation requirements.
Monitor transportation costs, identify variances, and investigate opportunities for cost efficiency.
Assemble, analyze, and report data related to milk movement, transportation activity, hauling costs, service performance, and operational efficiency.
Assist in preparation and monitoring of hauling profitability and transportation-related P&L information.
Track and report transportation performance metrics and key performance indicators.
Review carrier invoices and transportation charges for accuracy and proper coding.
Reconcile assigned transportation transactions and receipts with customers, haulers, farmer/owners, and internal records.
Assist with monthly hauler payment processes.
Identify cost-saving opportunities through route optimization, load consolidation, and improved equipment utilization.
Review the status of current-week transportation activities, transactions, service issues, and financial results with management.
Oversee the operational administration of the company tractor and trailer fleet.
Provide oversight of the truck terminal, fuel station, truck/trailer shop, wash operations, and related transportation support activities.
Monitor costs associated with terminal and fleet operations and identify opportunities for improvement.
Maintain accurate records related to company-owned transportation equipment, maintenance, inspections, fuel, compliance, and operational activity.
Coordinate with maintenance personnel, haulers, vendors, and internal operations to address equipment or facility issues.
Support appropriate utilization and availability of tractors, trailers, and other transportation assets.
Maintain accurate and timely records of milk movements, receipts, deliveries, customer transactions, hauling activity, transportation costs, and related information within designated company systems.
Utilize and support logistics and transportation systems, including Mobile Milk Manager and other company applications.
Monitor system data integrity and identify opportunities for process and system improvements.
Participate in the development and implementation of improvements to Mobile Milk Manager and other logistics-related technology.
Prepare scheduled and ad hoc reports for management, customers, haulers, and other stakeholders.
Analyze transportation and milk movement data to identify trends, inefficiencies, service concerns, and opportunities for continuous improvement.
Maintain confidentiality of sensitive company, customer, farmer/owner, employee, and financial information.
Ensure transportation activities are conducted in accordance with applicable federal, state, and local requirements.
Support compliance with company policies and procedures, including applicable GMP, HACCP, food safety, biosecurity, and quality requirements.
Maintain accurate transportation, fleet, driver, equipment, inspection, and operational documentation.
Work with haulers and internal stakeholders to address safety, compliance, quality, and transportation performance concerns.
Promote safe transportation practices and support continuous improvement in transportation safety and regulatory compliance.
Ensure milk transportation activities support the quality and integrity requirements of the company.
Serve as a key point of contact for farmer/owners, customers, processing facilities, third-party haulers, and internal stakeholders regarding milk transportation.
Accountable to the governing body for transportation (Hauling Committee).
Communicate schedule changes, delays, order adjustments, transportation disruptions, and other critical information promptly and professionally.
Work collaboratively with farmer/owners and haulers to address pickup challenges, milk availability, scheduling conflicts, and service concerns.
Partner with plant personnel and other internal teams to coordinate milk deliveries and respond to changing operational requirements.
Support customer service and on-time delivery performance by proactively communicating with all impacted parties.
Maintain professional relationships with transportation providers and monitor service performance.
Represent the company professionally with farmer/owners, customers, carriers, vendors, industry partners, and other stakeholders.
Collaborate, coordinate, and support logistics staff & management, terminal staff, 3rd party hauler personnel, and other transportation personnel.
Serve as a resource for transportation planning, dispatching, routing, problem resolution, and operational decision-making.
Support employee development through coaching, training, feedback, and sharing of transportation and logistics knowledge.
Collaborate with leadership and operations teams to identify and implement process improvements.
Participate in special projects, strategic initiatives, and continuous improvement efforts.
Provide coverage for assigned logistics or transportation responsibilities during employee absences or periods of increased operational demand.
Provide administrative and operational support to the Senior Vice President – Operations and other members of the leadership team as needed.
Participate in the assigned milk dispatch/on-call rotation to support the continuous movement of milk.
Be available to respond to transportation, customer, hauler, plant, weather, equipment, or supply-related issues during evenings, weekends, and holidays as scheduled.
Respond appropriately to urgent operational situations and coordinate timely solutions with affected parties.
Maintain the flexibility necessary to support the 24/7/365 nature of milk supply and transportation operations.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business, Transportation, Distribution Management, or a related field preferred; equivalent combination of education and relevant experience will be considered.
Five or more years of progressive experience in transportation, logistics, supply chain, distribution, or related operations preferred.
Experience in dairy, food and beverage, agriculture, manufacturing, or another highly regulated industry strongly preferred.
Experience with raw milk transportation, farm-to-plant logistics, bulk food transportation, or other time-sensitive transportation operations strongly preferred.
Experience managing third-party transportation carriers and service providers.
Experience with transportation management systems, routing software, GPS/fleet monitoring technology, or dispatch systems preferred.
Experience with fleet, terminal, or transportation asset management preferred.
Prior supervisory or leadership experience preferred.
Class A CDL is preferred but not required.
Strong knowledge of transportation, logistics, distribution, routing, dispatching, and supply chain principles and practices.
Understanding of the economics of transportation, including routing, utilization, freight costs, carrier performance, and load efficiency.
Knowledge of applicable DOT, DMV, OSHA, USDA, NYS Department of Agriculture and Markets, GMP, HACCP, and food safety requirements.
Strong analytical and problem-solving skills with the ability to evaluate multiple variables and make timely decisions.
Ability to manage competing priorities and remain calm and effective in a fast-paced, time-sensitive environment.
Strong organizational skills and exceptional attention to detail.
Ability to work independently and exercise sound judgment without constant supervision.
Strong interpersonal skills and the ability to establish productive relationships with farmer/owners, customers, haulers, employees, vendors, and management.
Ability to handle challenging or conflict situations with tact, professionalism, and sound judgment.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
Ability to learn and effectively utilize transportation management, dispatch, routing, fleet, and company-specific software systems.
Ability to analyze operational and financial data and translate findings into practical recommendations.
Ability to maintain confidentiality of sensitive business, customer, farmer/owner, and financial information.
Ability to navigate all areas of Cayuga Marketing and related transportation facilities.
Must wear required personal protective equipment (PPE) when entering designated operational areas.
Ability to sit, stand, walk, bend, stoop, kneel, reach, twist, climb, balance, crouch, push, and pull as necessary to perform job responsibilities.
Ability to work at varying heights and around trucks, trailers, loading equipment, and other transportation assets.
Ability to lift and move items weighing up to 50 pounds independently and heavier objects with reasonable accommodation.
Visual and auditory acuity sufficient to perform job duties accurately and safely.
Ability to assess weights, judge distances, and safely navigate transportation and operational environments.

Skills

Logistics Planning
Transportation Management
Route Optimization
Load Assignment
Truck Utilization
Delivery Scheduling
Third-Party Hauler Management
Customer Service
Farmer/Owner Relations
Transportation Cost Management
Fleet Operations
Terminal Operations
Compliance Management
Logistics Data Analysis
Demand Forecasting
Supply Chain Management
Data Analysis
Reporting
Microsoft Office Suite (Excel, Word, Outlook)
Transportation Management Systems (TMS)
Dispatch Systems
Routing Software
GPS/Fleet Monitoring Technology
Problem-Solving
Decision Making
Communication (Written and Verbal)
Interpersonal Skills
Organizational Skills
Attention to Detail
Independent Work
Judgment
Conflict Resolution
Adaptability
Flexibility

Location

On-site

Work Type

Full-time
Hybrid

Experience Level

5+ years experience
Supervisory experience preferred

Education Level

Bachelor's degree preferred
Equivalent combination of education and experience considered

Salary/Compensations

$85,000-$120,000

About the Company

Cayuga Milk Ingredients values a fair and comprehensive approach to compensation.
All Cayuga employees recognize that the success and prosperity of the company is everyone’s responsibility.
All employees are expected to treat each other in a positive, respectful, and professional manner, to be at work for their assigned shift and to work safely as a team.
Employees must be self-starters who can relate to all levels of the organization.

Equal Opportunity

Cayuga Milk Ingredients is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The contractor will not discriminate against employees or applicants for discussing or disclosing their own pay or the pay of others.
However, employees with access to compensation information as part of their job duties are prohibited from disclosing this information to unauthorized individuals, except in specific circumstances outlined by applicable laws and regulations (41 CFR 60-1.35(c)).