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About the Role

The Team Captain partners with the General Manager to oversee the local coffee shop experience, ensuring a cohesive, efficient, and positive store environment. This role focuses on providing a genuine daily escape for customers, driving sales, and maintaining high standards of quality and cleanliness.

Responsibilities

• Oversee the local coffee shop experience and maintain a cohesive, efficient, and positive store environment.
• Ensure teammates are in the right place, doing the right things, at the right time.
• Act as manager on duty in the absence of the General Manager.
• Drive store efficiency and recognition to maximize sales targets and average customer spend.
• Understand and role model the Steps of Service, training and directing the team.
• Oversee waste management and inventory within the coffee shop.
• Provide feedback to management regarding staffing, product needs, customer requests, and issues.
• Assist in onboarding and development of new team members.
• Ensure teammates are performing to expectations and create action plans for performance needs.
• Drive sales through upselling and ensuring optimal team placement.
• Develop teams to continuously improve performance and reach goals.
• Provide regular feedback on team performance to management.
• Assist in ordering appropriate stock levels.
• Report supplier issues to management in a timely manner.
• Follow systems to avoid wastage of food and beverage product.
• Ensure proper handling of food and beverage product to retain freshness and quality.
• Maintain accurate product knowledge and ensure team members follow specifications, including portion control.
• Act as the first point of contact for customers, displaying optimism and energy.
• Communicate and interact with customers using clear and enthusiastic language.
• Build strong connections with customers to foster repeat business.
• Understand the local community, trends, and competition.
• Participate in projects to increase average check, daily sales, operational profitability, and develop a loyal customer base.
• Regularly clean and restock condiment stations, clear and wipe down tables and counters.
• Support the management of cleaning schedules and ensure deep cleans are performed regularly.
• Maintain DOH standards and ensure proper protocol is followed daily.
• Complete store opening and closing procedures accurately and efficiently.
• Ensure expectations are met in all areas of the store regarding safety, cleaning, storage, ordering, and sanitation.

Requirements

• Minimum of 3 years of experience in hospitality.
• At least one year of supervisory experience.
• Ability to work in a high-pressure, fast-paced work environment.
• Well-organized and detail-oriented.
• Experience using a Point of Sale (POS) system.
• Desire and ability to lead, communicate, and train team members.
• Accreditation with the Department of Health for Food Protection Certificate.
• Bluestone Lane Barista Accreditation.
• Strong interpersonal, leadership, and verbal communication skills.
• Ability to stand for extended periods.
• Ability to lift up to 40lbs.

Skills

• Customer service
• Leadership
• Communication
• Training
• Organization
• Detail-oriented
• POS system usage
• Interpersonal skills
• Verbal communication

Location

• In-store

Work Type

• Full-time

Experience Level

• 3+ years hospitality experience
• 1+ year supervisory experience

Education Level

• Department of Health for Food Protection Certificate
• Bluestone Lane Barista Accreditation

About the Company

• Bluestone Lane is a coffee shop that aims to provide a genuine daily escape for its customers.