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About the Role
The Head Barista upholds the quality standards of Bluestone Lane's coffee and beverage program, acting as a positive influence and role model for other baristas. This role involves training teammates, managing the coffee menu, supporting the store manager, and providing excellent customer service by serving locals and handling orders.
Responsibilities
- Act as a store-level extension of the Education team, ensuring coffee and beverage quality and processes.
- Provide holistic education and training on coffee products and the coffee/beverage program to the team.
- Serve as the face of Bluestone Lane coffee to customers and teammates.
- Manage the cleaning and maintenance of coffee-related equipment and tools.
- Oversee inventory management for coffee and related products.
- Educate and excite customers about the menu, focusing on upselling food and beverages.
- Deliver drinks to customers personally.
- Attend monthly Head Barista meetings.
- Upskill team members and initiate training and accreditation requests.
- Train, educate, and acclimate new baristas into the store and Bluestone Lane system.
- Rotate off the machine to run the Point of Sale (POS), serve customers, clear tables, and process takeaway orders.
- Focus on customer interaction and service for beverage needs.
- Set a positive tone in the store through recognition and personalized customer service.
- Build relationships and human connection through personalization and conversation.
- Provide input to the General Manager/Operations team in the selection and hiring of new baristas.
- Attend regular calibration sessions with the Education team.
- Contribute to innovations that improve workflow, operations, and speed of service.
- Complete Zenput inputs, including monthly staffing reports, coffee and process audits, and ensure correct coffee extraction.
- Focus on coffee, beverage product, and workflow systems for each barista, providing a positive influence on hospitality standards.
- Manage coffee product rotation, ordering, and quantity according to standard operating procedures.
- Minimize waste through proper ordering.
- Ensure the bar and workspace are always clean and fully functioning.
- Provide quality products with speed and accuracy.
- Maintain grooming guidelines at all times.
- Act as a shift leader, assisting the General Manager in directing and managing labor, and ensuring operational excellence in their absence.
Requirements
- Cross-functional operations: flexible and agile moving from machine to serving customers.
- Service-focused and quality-driven.
- Baristas in training ready for assessment within 30 days of employment.
- Pipeline of baristas ready for accreditation.
- Ability to know customers' names and orders, providing genuine escape through great service.
- Good communication and working environment with Servers for efficient and effective customer service.
- Consistent coffee quality from all baristas.
- Reduced coffee waste.
Skills
- Coffee and beverage knowledge
- Customer service
- Training and education
- Inventory management
- Team leadership
- Communication
- Upselling
- Workflow optimization
- Quality control
- Waste reduction
Location
- In-store
Work Type
- Full-time
- Cross-functional
Experience Level
- Senior Barista
- Shift Leader
Education Level
- Barista training and accreditation
About the Company
- Bluestone Lane is a coffee and hospitality brand.