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About the Role

The Assessment Support Officer plays a vital role in the management and coordination of academic assessments across all campuses at LAAT. This position supports the Assessment Lead and academic team in delivering robust and compliant assessment processes, ensuring consistency, security, and alignment with institutional standards. The role also enhances the student experience by providing welfare support, academic coordination, and frontline assistance.

Responsibilities

Coordinate the preparation, distribution, and secure storage of all assessment and examination materials.
Work with academic staff to ensure timely submission, review, and approval of assessments.
Assist in maintaining assessment and submission calendars, communicating key dates.
Organise and oversee logistical setup for all in-person and online exams.
Act as a primary point of contact for invigilators, providing training and guidance.
Ensure secure handling and return of completed exam scripts.
Provide administrative support during exam periods, including timetables and registers.
Ensure timely collection and recording of marks into the student records system.
Work closely with academic staff to validate and cross-check marks and feedback.
Track late submissions, extensions, and mitigating circumstances.
Prepare reports on student performance data for quality reviews and board reporting.
Ensure assessment processes meet internal and external academic standards (OfS).
Support internal audits and external reviews by providing documentation and evidence.
Monitor compliance with academic regulations, assessment policies, and deadlines.
Contribute to continuous improvement initiatives in assessment processes.
Support students with assessment-related queries, including extensions and appeals.
Liaise with the Assessments Lead to coordinate submission processes and review requests.
Help communicate assessment policies to students.
Assist Module Leads in academic progression tracking and Program Lead in delivering key academic operations.
Provide administrative and operational support to Module Leaders.
Support the organisation of programme-specific events.
Serve as the first point of contact for students seeking non-academic advice or wellbeing support.
Offer confidential guidance on issues including attendance, personal difficulties, finance, accommodation, and mental health.
Refer students to internal or external support services and ensure timely follow-up.
Proactively monitor student engagement, escalating concerns in line with safeguarding and retention protocols.
Maintain accurate, up-to-date student records using institutional systems.
Identify at-risk students using engagement or performance data and produce reports.
Support the institution's quality assurance processes by capturing student feedback and improving service delivery.

Requirements

Experience in an assessment-based, student support, academic services, or advisory role in a further or higher education setting.
Excellent communication, interpersonal and empathy skills when working with diverse student populations.
Organisational skills with the ability to manage multiple priorities and handle sensitive information appropriately.
Strong IT skills including use of MS Office, and confidence in learning new student record systems.
A student-first mindset with a calm, solution-focused approach under pressure.
Familiarity with UK higher education systems, policies, and regulatory standards.
Experience supporting academic assessment processes or student casework.
Knowledge of safeguarding, disability support, or mental health services in an educational context.
Experience working with international students or under-represented groups.

Skills

Communication skills
Interpersonal skills
Empathy skills
Organisational skills
Ability to manage multiple priorities
Ability to handle sensitive information
MS Office proficiency
Student record systems proficiency
Student-first mindset
Calm approach
Solution-focused approach
Familiarity with UK higher education systems
Familiarity with UK higher education policies
Familiarity with UK higher education regulatory standards
Experience supporting academic assessment processes
Experience supporting student casework
Knowledge of safeguarding services
Knowledge of disability support services
Knowledge of mental health services
Experience working with international students
Experience working with under-represented groups

Location

London Academy for Applied Technology, Aldgate

Work Type

Full-Time

Salary/Compensations

About the Company

The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in Business, in partnership with Plymouth Marjon University.
LAAT is committed to widening participation and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.