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About the Role
Lead a team of Solution Consultants to deliver best-in-class technical and operational solutions throughout the sales process, providing strategic oversight of pre-sales engagements and acting as a trusted advisor to customers and internal stakeholders.
Responsibilities
- Lead, coach, and develop a high-performing team of Solution Consultants.
- Drive operational change, continuous improvement, and best-practice across the Solutions Consulting organisation.
- Oversee all technical pre-sales activities supporting complex commercial opportunities, product implementations, and solution deployments.
- Ensure the development and presentation of compelling technical, financial, and operational solutions that address customer requirements and business objectives.
- Support strategic deals and critical customer escalations.
- Develop and oversee customer installation, implementation, and systems integration plans.
- Build trusted relationships with customers, prospects, partners, and executive stakeholders.
- Ensure proposed solutions are scalable, commercially viable, operationally sound, and aligned with customer objectives.
- Drive cross-functional alignment and execution across Product, Engineering, Implementation, Solutions Consulting, Billing & Finance, Operations, Legal, Sales, Marketing, and Partner Management teams.
- Ensure effective collaboration between pre-sales, delivery, and support organisations to maximise customer success.
- Identify opportunities to improve processes, tools, and technical capabilities within the Solutions Consulting function.
- Champion innovation and continuous improvement to enhance customer outcomes and commercial performance.
Requirements
- Proven experience leading and coaching Solution Consultants, Sales Engineers, Solution Architects or similar technical presales teams.
- Extensive experience supporting complex enterprise sales opportunities.
- Ability to translate customer business requirements into technical solutions.
- Experience influencing and engaging with senior stakeholders across various functions.
- Demonstrated success transitioning pre-sales to implementation and support.
- Strong payments knowledge.
Location
- EMEA
Work Type
- Full-time
Experience Level
- Sr Manager
About the Company
- Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.