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About the Role
Xsolla is a global commerce company that provides tools and services to help developers in the video game industry. We empower companies of all sizes to fund, distribute, market, and monetize their games. Our mission is to bring opportunities together and make new resources available to creators, supporting them in reaching more players and growing their businesses worldwide.
Responsibilities
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Administer core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office, providing on-site and remote support with a strong customer-service focus.
- Manage IT equipment lifecycle: procurement, deployment, maintenance, and decommissioning of hardware and software, maintaining asset inventory and allocations.
- Own vendor relationships for IT hardware and services.
- Provide IT support for internal events and employee desk moves/office reconfigurations.
- Create and maintain clear IT documentation and runbooks.
Requirements
- 3 to 4 years of hands-on IT experience in hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems (e.g., Google Workspace, Atlassian, Okta, LDAP, VPN).
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Comfortable working independently and owning problems end to end in a dynamic environment.
- Proactive, organized, eager to learn, with strong practical problem-solving skills.
Skills
- Google Workspace
- Atlassian
- Okta
- LDAP
- VPN
- SIP
- Hardware troubleshooting
- Software troubleshooting
- Installation
- Maintenance
- Office networking
- AV systems
- Conference-room systems
- CCTV
- Physical security systems
- Backup and recovery
- Customer service
- Problem-solving
Location
- Los Angeles, California
Work Type
- On-site
- Remote
Experience Level
- 3-4 years
Education Level
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (Nice to Have)
About the Company
- Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry.
- From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games.
- Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
- Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world.
- With more paths to profits and ways to win, developers have all the things needed to enjoy the game.