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About the Role

We are looking for someone to take ownership of accounts receivable and cash collection as their own area, not just to process dunning runs, but to establish the process from scratch and then improve it. You will be responsible for the open accounts receivable and daily cash collection, reporting directly to our Head of Finance. You will ensure that the revenue we invoice actually arrives as cash and that the underlying processes become robust.

Responsibilities

Monitor open accounts receivable and incoming payments, analyze data from our billing platform, and identify anomalies before they become problems.
Manage the dunning and collections process independently, from payment reminders to letter dunning, preparing terminations, collections handovers, and processing insolvency cases.
Allocate credit notes, manage installment and payment agreements, and follow up on failed direct debits.
Process and document special and clarification cases in close coordination with Customer Service and Accounting.
Proactively communicate with customers via phone, email, and the ticket system to find solutions.
Build and maintain overviews of accounts receivable, aging structure, and pay rate using Excel and AI tools like Claude.
Identify recurring error sources in the billing and receivables process and work with Finance, Operations, and the Product Team to eliminate them permanently.

Requirements

Approximately 3-6 years of experience in accounts receivable management, including dunning, installment agreements, collections handovers, and insolvency cases.
Commercial background, such as a commercial apprenticeship, further training, or equivalent years of experience.
Proficiency in handling large amounts of data with a structured and meticulous approach.
Strong communication skills, particularly in conducting difficult payment discussions.
Ability to navigate internal communication between Customer Service, Operations, and Product.
High degree of ownership, self-organization, and ability to meet deadlines.
Process-oriented mindset with a focus on addressing root causes of recurring issues.
Experience with installment logic and energy billing is a plus.
Experience with billing or ERP systems is a plus.
Experience managing external collection agencies is a plus.
Initial experience with own automations in recurring analyses is a plus.

Skills

Accounts Receivable Management
Cash Collection
Dunning
Installment Agreements
Collections
Insolvency Case Processing
Data Analysis
Billing Platforms
Customer Communication
Reporting
Process Improvement
Excel
AI Tools (e.g., Claude)
Billing Systems
ERP Systems

Location

Germany

Work Type

Full-time

Experience Level

3-6 years

Education Level

Commercial apprenticeship or equivalent experience

Benefits

Employee discount on RABOT-Energy electricity tariff
Urban Sports Club partnership
Deutschlandticket

About the Company

The energy market is undergoing the biggest transformation in 50 years.
We are managing electricity intelligently.
RABOT is experiencing triple-digit growth.
We value proactive problem-solving, pragmatism, data-driven decision-making, and direct, constructive communication.