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About the Role

Join a rapidly scaling AI software company as a SaaS Implementation Specialist. This role offers the opportunity to work directly with enterprise customers, managing software implementations from discovery and configuration through to training and adoption. The scope and responsibility will be tailored to your experience level, with opportunities available from entry-level to senior hires.

Responsibilities

• Manage customer implementations from initial discovery through to successful adoption
• Understand customer requirements and translate these into scalable software configurations
• Manage implementation plans, timelines, priorities, and delivery risks
• Deliver customer training and advise on platform functionality and best practice
• Work closely with Product, Customer Success, Support, and other internal teams
• Identify opportunities to improve implementation processes and customer delivery
• Lead complex strategic implementations and support the development of the wider team (for experienced hires)

Requirements

• Commercial experience in SaaS implementation, software implementation, onboarding, professional services, delivery, customer success, or a related client-facing role
• Strong project management skills with the ability to manage multiple customer implementations
• Undergraduate degree with a GPA of 3.5 or above, or international equivalent
• Excellent communication skills and confidence working directly with enterprise customers
• Strong analytical and problem-solving ability, with the confidence to understand requirements and recommend effective solutions
• Ability to quickly learn complex software and emerging technologies
• Strong attention to detail and organizational skills
• Enthusiasm for AI technologies, including experience with tools such as Claude and ChatGPT
• Proven experience owning complex or high-value implementations end-to-end (for experienced hires)
• Confidence working with senior and executive-level customer stakeholders (for experienced hires)
• Ability to challenge requirements, manage difficult customer conversations, and resolve complex delivery issues (for experienced hires)
• Experience coaching colleagues and helping improve implementation standards and best practices (for experienced hires)

Skills

• SaaS Implementation
• Software Implementation
• Onboarding
• Professional Services
• Delivery
• Customer Success
• Client-facing roles
• Project Management
• Customer Implementation Management
• AI Technologies
• Claude
• ChatGPT
• Software Configuration
• Workflow Automation
• Customer Onboarding
• Product Adoption
• Enterprise Applications
• Process Automation
• Systems Integration
• API
• NLP
• Machine Learning
• Data Integration
• Prompt Engineering

Location

• New York, New York

Work Type

• On-site
• Full-time

Experience Level

• Up to Senior Level
• Entry-level
• Senior hires

Education Level

• Undergraduate degree with a GPA of 3.5 or above, or international equivalent

Salary/Compensations

• $80,000 - $130,000 + bonus

Benefits

• Comprehensive benefits

About the Company

• Rapidly scaling AI software company
• Working at the forefront of enterprise AI
• Global team

Equal Opportunity

• We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.