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About the Role
We are seeking a dynamic, driven individual to join the elite VIP Team within our rapidly growing Web 3 crypto casino division. The VIP A/M will be responsible for managing VIP relations, increasing loyalty, and providing exceptional support for our highest value VIP customers.
Responsibilities
- Act as the primary point of contact for VIP clients, ensuring exceptional service.
- Build and maintain strong, long-term relationships with high-value clients.
- Identify opportunities for upselling and cross-selling products and services.
- Monitor client activity to proactively address potential churn risks.
- Provide regular and clear updates on the performance of VIP accounts to key business stakeholders.
- Coordinate with internal teams to ensure VIP clients receive prioritized support and access to exclusive offerings.
- Handle high-stakes or sensitive client issues with professionalism and discretion.
- Provide feedback and ideas for internal processes to ensure a smooth operation of the VIP Team.
- Review and stay up-to-date with industry trends and best practices in Web3/casino gaming and player engagement to inform our VIP strategy.
- Stay up-to-date with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines.
Requirements
- Proven track record of success in a sales or high-level customer support role.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players, as well as colleagues and stakeholders at all levels.
- Ability to work in a fast-paced, high-pressure environment.
- Solid understanding of casino gaming mechanics, player psychology, and monetization strategies.
- Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights.
- Outstanding written English.
- Would suit graduates looking for sales/finance opportunities.
Skills
- Sales
- High-level customer support
- Communication
- Interpersonal skills
- Client relationship management
- Upselling
- Cross-selling
- Churn risk mitigation
- Stakeholder reporting
- Problem-solving
- Analytical skills
- Data interpretation
- Web3
- Casino gaming
- Player engagement
- Regulatory compliance
Location
- Gibraltar
- London
- Miami
Work Type
- Full-time
- Shift patterns
- Includes weekends
Experience Level
- Not specified
Education Level
- Graduate level
About the Company
- Metawin is a cutting-edge, multinational company specializing in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence.
- We work closely with crypto exchanges and payment providers to deliver innovative solutions.
- We are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.
- We are early adopters of the latest technologies and are committed to pushing the boundaries of what is possible in the digital landscape.
- Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring our solutions are technologically advanced and tailored to meet specific needs.
- We aim to redefine what's possible and create a more secure and efficient ecosystem for digital transactions.