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About the Role
As an Integration Engineer, you will design, develop, operate, and improve ServiceNow integrations with enterprise systems, partner platforms, monitoring tools, and OSS/BSS applications. This role focuses on leveraging APIs, Integration Hub, and MID Servers for seamless data exchange and process orchestration.
Responsibilities
- Integration Development
- Platform Operation
- Onboarding & Support
- Security Implementation
- Monitoring & Documentation
Requirements
- Experience with a strong focus on ServiceNow Integration Hub and platform integration.
- Hands-on expertise in REST APIs, TMF Open APIs, SOAP web services, Scripted REST APIs, and transform maps.
- Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
- Understanding of API security, including OAuth 2.0, mutual TLS, SSL certificates, and token management.
- JavaScript scripting skills on the ServiceNow platform.
- Experience in telecom, OSS/BSS, or service assurance environment and network engineering.
- Basic networking knowledge including DNS, proxy, firewall, and connectivity troubleshooting.
Skills
- ServiceNow Integration Hub
- Platform integration
- REST APIs
- TMF Open APIs
- SOAP web services
- Scripted REST APIs
- Transform maps
- MID Server
- API security
- OAuth 2.0
- Mutual TLS
- SSL certificates
- Token management
- JavaScript
- ServiceNow platform
- Telecom
- OSS/BSS
- Service assurance
- Network engineering
- DNS
- Proxy
- Firewall
- Connectivity troubleshooting
Education Level
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Micro-Certification – Integration Hub
- ITIL 4 Foundation
- Certifications in API Management (e.g., Apigee, MuleSoft), Cloud Integration (Azure, AWS), or Networking (CCNA)
Benefits
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini
About the Company
- Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
- We imagine the future of organisations and make it real with AI, technology and people.
- With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.
- We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
- The Group reported 2025 global revenues of €22.5 billion.
Equal Opportunity
- Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
- As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.
- Please opt in during the application process.
- You can bring your whole self to work.
- At Capgemini building an inclusive future is part of everyday life and will be part of your working reality.
- We have built a representative and welcoming environment, for everyone.