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About the Role

This is a highly autonomous HR Business Partner role supporting Space NK's Inner London retail region. You will partner directly with a Regional Manager, four Area Managers, and their store leadership teams, taking ownership of the region's people agenda. The role balances hands-on employee relations support with proactive talent and leadership development, acting as a trusted advisor to operational leaders to build high-performing teams, manage risk, improve engagement, and create exceptional employee experiences.

Responsibilities

Lead and manage a broad range of employee relations matters, including investigations, disciplinary, grievance, absence management, flexible working, and family leave cases.
Coach and develop managers to build confidence and capability in people management.
Identify trends and root causes, implementing proactive solutions to reduce ER activity and improve team performance.
Deliver a training curriculum on employment law, policy, and best practice.
Maintain a visible presence in stores, building strong relationships with leaders and teams and coaching around the people agenda.
Partner with leaders and a dedicated Retail Recruitment Advisor to attract, engage, develop, and retain great talent.
Support succession planning and identify future talent opportunities across the region.
Drive performance and talent conversations, ensuring robust development plans are in place.
Work closely with the Talent Acquisition team to support recruitment activity, new store openings, and hiring manager capability.
Champion a positive candidate and employee experience at every stage of the employee lifecycle.
Build trusted relationships with regional and area leadership teams.
Use people data and insights to identify opportunities and influence business decisions.
Support the delivery of key People initiatives, projects, and change programmes.
Drive engagement, inclusion, and leadership capability within your region.
Contribute to continuous improvement of People processes, policies, and ways of working.

Requirements

Previous experience in an HR Business Partner role within a multi-site environment, ideally retail or hospitality.
Strong employee relations expertise with the confidence to independently manage complex cases.
A commercial mindset and ability to translate business challenges into practical people solutions.
Proven experience coaching and influencing leaders at multiple levels.
Strong understanding of talent, performance, and succession planning.
Excellent stakeholder management and relationship-building skills.
Self-motivated, proactive, and comfortable working autonomously.
Strong organisational skills with the ability to manage competing priorities.
Must have the right to live and work in the UK.

Skills

Employee Relations
Talent Management
Performance Management
Succession Planning
Coaching
Stakeholder Management
Relationship Building
Organisational Skills

Location

Inner London Retail Region
Cobham
Guildford
Weybridge
Farnham
Haslemere
Reigate
Windsor
Reading
Marlow
Henley
Richmond
Kingston Bentalls
St Johns Wood
Primrose Hill
Islington
Hampstead
Muswell Hill
Marylebone
Westbourne Grove
Knightsbridge
Lisson Grove
Chiswick
Parsons Green
Northcote Road
Kings Cross
Wimbledon
Oxford Street
Duke of York
Covent Garden
Westfield
Battersea Power Station
Canary Wharf
Broadgate
Spitalfields
Cheapside
Loughton
Chelmsford
Milton Keynes
Brent Cross
St Albans
Beaconsfield
Harpenden
Watford

Work Type

Hybrid
3 days in stores
2 days working from home

Experience Level

Experienced

Benefits

Details about benefits available on the company website.

About the Company

Space NK is the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, serving as the go-to destination for worldwide beauty discovery.
At Space NK, our people are at the heart of everything we do.

Equal Opportunity

Space NK are an equal opportunities employer.