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About the Role

The Aspire Patient Experience Coordinator is a vital part of our clinical staff, dedicated to curing patients with allergy and sinus problems. This role focuses on delivering a memorable patient experience, ensuring comfort and satisfaction through precise execution of tasks like allergy testing, administering injections, and managing patient information in the EMR. The coordinator also shares front desk responsibilities, including payment collection and appointment scheduling, while exemplifying integrity in all actions.

Responsibilities

Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
Reaching out to insurance providers to obtain CT authorizations.
Collecting patient payments for outstanding balances and current appointments.
Answering all incoming phone calls and providing accurate information & resources.
Scheduling follow-up appointments through our scheduling software.
Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
Being familiar with our Electronic Health Record (EHR) Practice Management Platform
Preparing and organizing patient paperwork for upcoming appointments.
Scanning and attaching patient records or documents into their charts.
Monitoring incoming pharmacy shipments to prepare for patient pick-up.
Checking incoming mail and processes accordingly.
Ensuring all of the end-of-day reports and logs are accurate and complete.
Stocking the front desk, waiting room, and break room with the necessary supplies.
Scheduling Drug Rep lunches if approved by the provider.
Requesting Medical Records from outside providers.
Assisting in coordinating allergen vial transfers.
Cross-training in medical assistant responsibilities to support full-cycle clinic operations.
Administering allergy injections.
Taking patient vitals.
Rooming patients.
Reviewing Medical Assistant testing boards to ensure allergen accuracy.

Requirements

6+ months of front desk receptionist experience (preferably in the Healthcare industry)
Flexibility to travel within assigned region
Current CPR Certification
Must have basic knowledge of medical terminology
Must possess exceptional customer service skills
Must be able to effectively and clearly communicate with others to exchange information effectively
Must possess the ability to maintain effective working relationship with patients, medical staff and the public
Must possess the ability to react calmly and effectively in a difficult or emergent situation
Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
Requires the ability to operate a motor vehicle to travel between clinics

Skills

Customer service
Medical terminology
Communication
Interpersonal skills
Problem-solving
Computer operation
Keyboarding at 50 wpm
Calculator operation
Telephone operation
Copier operation
Fax operation
Motor vehicle operation

Location

HQ
Central Austin: 5929 Balcones Drive, Suite 200, Austin, TX 78731

Work Type

Permanent
Full Time

Experience Level

6+ months of front desk receptionist experience

Education Level

Medical Assistant Certificate
Vocational nurse license or related experience

Benefits

Medical, Dental and Vision Insurance
Generous Paid Time Off and 10 Paid Holidays
Free Allergy Testing and Discounted Treatments
401(k) + Generous Employer Match
Gym Membership Discount

About the Company

Instagram - https://www.instagram.com/aspireallergy/
LinkedIn - https://www.linkedin.com/company/aspire-allergy/mycompany/
TikTok – https://www.tiktok.com/@aspireallergy

Equal Opportunity

Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.