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About the Role
As a Club Concierge, you are the face and heartbeat of the club floor. Your role is to elevate the member experience every day by engaging with members, resolving issues quickly and confidently, and driving participation in all aspects of club life. You’ll bring the David Lloyd Clubs experience to life through exceptional service, proactive communication, and genuine care for every member interaction.
Responsibilities
- Bring the DL Clubs ethos to life through warm, proactive, and solution-focused member engagement.
- Ensure every member leaves the club feeling valued and supported.
- Spend time on the floor connecting with members.
- Answer member questions.
- Resolve member concerns.
- Build strong relationships that enhance satisfaction and loyalty.
Requirements
- GCSEs (or equivalent) in Maths and English.
- Strong organisational and multitasking abilities.
- Comfortable using data systems and digital tools.
- Confident communicator with a natural ability to connect with others.
- Passionate about hospitality, service, and creating memorable experiences.
- Active listener and effective problem-solver.
- A collaborative team player who brings energy, positivity, and initiative.
Location
- Hampton
Work Type
- Full-time
Education Level
- GCSEs (or equivalent) in Maths and English
Salary/Compensations
- £13.70
Benefits
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About the Company
- Europe’s leading premium health and wellness group.
- Team members are the ambassadors of our business.
- David Lloyd Clubs ensures everyone working there feels a sense of belonging and thrives physically and mentally.
- Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!