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About the Role

Responsible for managing all Front of House functions, including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants, and Learning Coaches, in accordance with hotel standards. This role directs and maintains a service and management philosophy to guide staff, acknowledges all guests, and ensures departments are aware of guest needs prior to arrival for a unique and personal stay.

Responsibilities

Maintain a strong working relationship with all departments to support property operations and goals.
Expedite the resolution of any problems that may arise through the general operation of the property.
Communicate any variations to the established norms to the appropriate department in a timely manner.
Strive to improve service performance.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Intervene in any guest/employee situation as needed to ensure the integrity of the property, guest satisfaction, and employee well-being.
Empower employees to provide excellent customer service.

Requirements

High school diploma or GED; 4 years experience in guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in guest services, front desk, or related professional area.

Location

London

Work Type

Full-time

Experience Level

4 years experience
2 years experience

Education Level

High school diploma or GED
2-year degree from an accredited university

Benefits

Personal coaching for job support and development opportunities.
Special discounted rates for 9,000+ Marriott hotels worldwide.
£5 breakfast when staying in most European hotels.
50% discount on Food & Beverage when dining in the hotel.
Start with 28 holidays (Including Bank Holidays), with an additional day per work anniversary.
Heavily discounted room rates for associates and their friends and family.
‘Recommend a Friend’ Incentive.
Complimentary staff uniform dry cleaning.
Complimentary meals on duty.

About the Company

Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit.
Marriott International is dedicated to being an equal opportunity employer.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Equal Opportunity

Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.