Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a proactive Account Manager passionate about fusing bold creative ideas with cutting-edge technology to shape best-in-class CRM experiences. You will champion the end-to-end CRM lifecycle, partnering closely with clients to deliver data-led campaigns that yield measurable business results.

Responsibilities

• Serve as the main client point of contact for the CRM team across different subdivisions.
• Understand and interpret client briefs, challenging the ask to ensure optimal solutions.
• Write and contribute to briefs, interpret information, and develop insights.
• Present work to clients and manage feedback.
• Collaborate with the data team to support data strategy development for targeting and messaging.
• Guide multidisciplinary creative teams through concepting, design, and copy.
• Manage project estimations, reconciliations, and budgets, supporting invoicing.
• Ensure campaign strategies are technically feasible within the CRM system.
• Support the build and operation team for seamless asset deployment.
• Assist with troubleshooting ad hoc issues and requests.
• Contribute to and support larger strategic opportunities.

Requirements

• Must be passionate about fusing bold creative ideas with cutting-edge technology.
• Must be able to champion the end-to-end CRM lifecycle.
• Must partner closely with clients.
• Must be able to take briefs from strategy and data-focused insights to delivery and post-campaign analysis.
• Must work alongside Account Director and wider cross-functional agency team.
• Must serve as a primary client contact.
• Must drive forward-thinking, data-led campaigns.
• Must deliver meaningful, measurable business results.
• Must be able to understand and interpret client briefs.
• Must be able to challenge the ask when necessary.
• Must be able to pull in other members of the team as and when required.
• Must be able to present work to clients.
• Must be able to take and challenge feedback when necessary.
• Must be able to work closely with our data team.
• Must be able to support data strategy development.
• Must be able to ensure optimum targeting and messaging.
• Must be able to guide multidisciplinary creative teams through creative concepting, design and copy.
• Must be able to work closely with the finance teams.
• Must be able to estimate/reconcile own projects.
• Must be able to ensure projects are delivered within budget.
• Must be able to support with end of month invoicing.
• Must be able to ensure campaign strategies are technically feasible within the CRM system.
• Must be able to support our build and operation team.
• Must be able to ensure our assets are deployed seamlessly.
• Must be able to aid with troubleshooting ad hoc issues, requests and issues.
• Must be able to contribute to and support on larger strategic opportunities.

Skills

• CRM
• Data Strategy
• Client Relationship Management
• Project Management
• Budget Management
• Campaign Management
• Creative Concepting
• Data Analysis

Location

• Remote
• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Mid-level

About the Company

• VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth.
• VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's.
• In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions.
• VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
• VML is part of WPP, the trusted growth partner for the world's leading brands.
• Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Equal Opportunity

• WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.