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About the Role
The Adult English Language and Literacy (AELL) Intake Advisor recruits, assesses, and supports adult learners in reading, writing, speaking, and listening. This role involves case management, data entry, and community outreach to ensure student success and program expansion.
Responsibilities
- Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency.
- Monitor student progress and follow up with students who have an attendance problem to encourage continuation in the program.
- Input data for students into the agency database in a timely manner, including client personal contact information, assessment results, attendance, and educational and employment outcomes.
- Test all students at the end of each cycle.
- Maintain paper record files for each student as per NYSED requirements.
- Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services.
- Connect adult students with needed and available community resources and follow-up with clients and agencies as appropriate to document use/success of referral.
- Provide workshops on using technology and orientations to library services.
Requirements
- Bachelor’s Degree in education, English, literacy or a related field.
- Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment).
- At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners.
- Proficiency with data entry and utilization of various databases.
- Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs).
- Intermediate knowledge of Microsoft Office and Google Drive.
- Proficiency in navigating and leading meetings on Zoom.
- Excellent written and verbal communication skills.
- Ability to work with culturally-diverse communities.
- Ability to work independently and collaboratively.
- Supervise 1 hourly Student Mentor.
- Embody the NYPL Core Values: Be Helpful, Be Resourceful, Be Curious, Be Welcoming and Inclusive.
- Lifting laptop computers, textbooks and projectors up to 20 pounds may be required.
- Travel within NYC (Bronx, Manhattan, and Staten Island) required.
Skills
- Data entry
- Database utilization
- Community resources knowledge
- Counseling/social services for high needs populations
- Microsoft Office
- Google Drive
- Zoom
- Written communication
- Verbal communication
Location
- Wakefield Library
Work Type
- Full Time
- In-person
- Online
Experience Level
- 1 year of administrative and/or instructional experience working with non-native English speaking adult learners
Education Level
- Bachelor’s Degree in education, English, literacy or a related field
- Certification in Best Plus and TABE
Salary/Compensations
- $60,000 - $62,000 / year
About the Company
- Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL).
- Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes.
- AELL expands ESOL instruction at NYPL through formal classes and elective offerings such as English conversation and citizenship preparation groups.
- Instruction is offered in three, 10-week cycles and one, 4-week summer cycle.