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About the Role

As a pioneer of holistic beauty rooted in Ayurvedic principles, this role focuses on providing welcoming, authentic, and personalized service to customers to achieve sales targets. The company is an innovator in haircare with a culture of diversity and inclusivity, offering excellent training and development opportunities.

Responsibilities

• Reflect a credible and professional Brand image.
• Maximize sales through selling, providing excellent service, and maintaining retail standards.
• Contribute to efficiencies by adhering to store/Brand/Company Procedures and guidelines.
• Understand daily/weekly targets.
• Ensure personal awareness of all additional sales avenues (e.g., eventing, Omni and digital channels).
• Keep up to date with competitor activities and missed opportunities.
• Effectively leverage social media to drive business and protect/enhance Brand image.
• Deliver the Brand Strategy and ensure an effective local plan.
• Plan and implement local marketing & events initiatives aligned to Retailer activity.
• Deliver excellence in execution of service by implementing measures to continually improve service levels, aiming for zero consumer complaints and fostering a surprise and delight culture.
• Act as an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
• Manage all refunds and complaints in line with Company guidelines to a satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
• Use digital tools to maintain up-to-date knowledge.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up-to-date product knowledge to deliver an industry-leading experience and meet consumer needs.
• Plan to ensure excellent standards in product, housekeeping, displays, messaging, and pricing at all times.
• Review retail standards daily, ensuring they are maintained to the required standard.
• Ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
• Ensure all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
• Fulfill all information requests accurately and within deadlines.
• Minimize stock loss by implementing and following all Company Security Policies and Procedures.
• Create and maintain a safe working environment for consumers by adhering to Company and Retailer Policies and Procedures.
• Ensure all health & safety responsibilities and operational activities achieve a minimum 'Acceptable' grading during audits.
• Manage daily replenishment, taking appropriate action where necessary.
• Maximize sales performance by utilizing all commercial reports before making commercial decisions.
• Plan and deliver the visual merchandising layout according to guidelines and within agreed timescales.
• Identify stock package issues and take corrective action, informing the Area Manager when issues are beyond direct control.
• Effectively manage all promotions and discounts in line with Company guidelines.

Requirements

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Sense others' development needs and bolster their abilities.
• Anticipate, recognize, and meet customers' needs.
• Handle difficult and tense customer service situations with diplomacy and tact.
• Guide the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Model team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerized system including email, Microsoft Excel.

Skills

• Customer Service
• Sales
• Retail Standards
• Brand Image Management
• Competitor Analysis
• Social Media Management
• Marketing
• Event Planning
• Visual Merchandising
• Stock Management
• Security Policies
• Health & Safety
• Communication
• Interpersonal Skills
• Strategic Planning
• Financial Planning
• Resource Management
• Computer Systems
• Microsoft Excel

Experience Level

• degree of experience dependent on business/Store size.

About the Company

• Pioneer of holistic beauty rooted in Ayurvedic principles.
• Caring for the planet is at the heart of our mission.
• Innovator in Haircare with a culture that has diversity and inclusivity at its core.
• Offer excellent training and development for career growth.