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About the Role

The New York Public Library (NYPL) is seeking an Office Aide to provide quality customer service to Library users. This position involves assisting patrons with technology, preparing materials for circulation, and processing patron applications, contributing to the transformation of libraries into centers of educational innovation and service.

Responsibilities

• Works as part of a team to provide public service and assist with outreach activities
• Assists with reserves, inventory, circulation and other related duties
• Provides assistance to patrons on the use of computers and other technology or software
• Prepares print and non-print library materials for circulation, involving some data entry at a PC
• Processes patron applications, including data entry, filing, and related tasks
• Inspects and sorts print and non-print materials
• Assists with creating and carrying out improvements to staff procedures and user experience of the Library
• Performs related duties as required
• May temporarily oversee the library in the absence of the Library Manager

Requirements

• High School Diploma or GED
• Proficiency with Envisionware and Sierra preferred
• Demonstrated knowledge of computer services including on-line searching and Library resources preferred
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Successfully demonstrated ability to work as part of a team
• Attention to detail
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

Skills

• Strong interpersonal, oral, and written communication skills
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices

Location

• Riverside Library

Work Type

• Full Time
• 35 hours per week

Education Level

• High School Diploma or GED

Salary/Compensations

• $39,530 / year

About the Company

• The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.
• NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.
• All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.