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About the Role

We are looking for a professional and customer-focused Front of House Officer to join our team at a prestigious flagship building in the City of London. You will deliver an exceptional experience for staff, tenants, and visitors while maintaining a safe and secure environment. Working closely with security, facilities, cleaning, and catering teams, you will play a key role in providing outstanding customer service and supporting daily building operations.

Responsibilities

Welcome and assist visitors, staff, and tenants with professionalism and courtesy.
Manage reception duties, visitor access, and access control systems.
Maintain a safe and secure environment by following security procedures and responding to incidents, alarms, and emergencies.
Conduct visitor management, monitor security systems, and complete accurate reports.
Work collaboratively with on-site teams to deliver a seamless customer experience.
Follow health and safety, security, and company policies at all times.
Support emergency procedures, including fire evacuation and first aid where required.

Requirements

SIA Door Supervisor licence (or willingness to obtain one).
First Aid qualification (or willingness to complete training).
Previous experience in a customer-facing, corporate, hospitality, or security role is desirable.

Skills

Excellent customer service and communication skills.
Professional, reliable, and well-presented.
Ability to remain calm under pressure and work independently.
Good IT skills, including Microsoft Office.

Location

London

Work Type

Full-time

Experience Level

Previous experience in a customer-facing, corporate, hospitality, or security role is desirable.

Salary/Compensations

£15.07 per hour

Benefits

Uniform
SIA Licensing savings scheme
Cycle to Work Salary Sacrifice scheme
Pension
Life Assurance
In-house Training Academy
Leadership Development Programme
Online eLearning and development programmes
In-house Mental Health Team
Wellbeing Platform
MIND Workplace Wellbeing Silver Award holder
Reward membership (retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme)

About the Company

Ward Security provides security services solutions to a range of UK businesses.
Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.
With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Equal Opportunity

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.