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About the Role
We are seeking an experienced and adaptable Security Team Leader to oversee security operations at a prominent corporate facility in London. The successful candidate will lead and support a security team, ensuring high standards of customer service, a professional environment, and robust security procedures.
Responsibilities
- Act as the primary point of contact for staff, visitors, and contractors
- Lead and support the on-site security team, ensuring compliance with procedures
- Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email
- Manage and escalate incidents to management as required
- Maintain a professional presence and set standards for the team
- Respond to and manage emergencies effectively
- Handle conflict appropriately and confidently
- Ensure incident reports are completed accurately and to company standards
- Oversee ID checks and access control
- Maintain vigilance regarding Health & Safety risks
- Work independently and make sound operational decisions
- Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable
Requirements
- Valid SIA Licence
- CCTV Licence
- Proven experience in a supervisory or leadership security role (minimum 1 year)
- Minimum 2 years’ experience within corporate security
- Excellent customer service and communication skills
- Professional attitude and presentation
- Ability to produce clear, concise verbal and written reports
- Strong organisational and multitasking skills
- Ability to lead, motivate, and support a security team
- Proactive and resourceful approach to problem-solving
- Surveillance skills with strong attention to detail
- IT literate, with the ability to operate detection systems and emergency equipment
- 5-year checkable work history
Skills
- Leadership
- Customer service
- Communication
- IT proficiency
- Decision-making
- Report writing
- Organisational skills
- Multitasking
- Problem-solving
- Surveillance
- Attention to detail
Location
- London, EC2R 7HJ
Work Type
- Full-time
- Night shift
Experience Level
- Minimum 1 year supervisory/leadership security experience
- Minimum 2 years corporate security experience
Salary/Compensations
- £16.50 per hour
Benefits
- Uniform
- SIA Licensing savings scheme
- Cycle to Work Salary Sacrifice scheme
- Company pension scheme
- Life assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and supermarket vouchers
- Cinema tickets
- Access to a 24/7 free Employee Assistance Programme
About the Company
- Ward Security provides security services solutions to a range of UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, and response alarm systems.
- We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Equal Opportunity
- Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
- We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
- As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
- We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
- We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.