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About the Role

We are looking for a Senior Content Designer to join our B2B team and help shape the experience we create for our Dealer customers, across complex journeys and increasingly AI powered and language based interactions.

Responsibilities

Work with Product Designers, Researchers, Product Managers and Engineers to shape customer-centered experiences from early problem framing through delivery and iteration.
Lead Content Design for complex experiences across our Dealer ecosystem, connecting journeys and touchpoints where they span multiple teams and product areas.
Help shape our growing AI-powered and language-based Dealer experiences, exploring and evaluating how language, interaction and AI behavior work together for our customers.
Use language, information architecture, content strategy and interaction design to turn complex customer and business problems into clear and intuitive experiences.
Use research and data to develop recommendations, evaluate outcomes and influence product decisions, bringing teams and stakeholders together around shared problems and trade-offs.
Help scale Content Design expertise through AI, tools, skills, patterns, standards and guidelines, continuously improving what we already have and creating new solutions where teams can handle established content needs independently.
Collaborate with B2B Marketing to connect product and marketing narratives, contributing Content Design expertise to product and feature naming, terminology and how propositions are communicated in-product.

Requirements

Significant experience in Content Design, UX Writing or a similar product content role, working on complex digital products and customer journeys.
Strong writing craft and ability to create and evaluate clear, precise, accessible and inclusive language, including for generative experiences.
Ability to think beyond individual screens and confidence working with information architecture, content strategy, interaction design and complex user journeys.
Comfort with ambiguity and proactively framing problems, developing a clear point of view and making recommendations.
Experience working across multiple teams and stakeholders, creating alignment and influencing product decisions.
Use research and data to inform decisions, challenge assumptions and evaluate your work.
Understanding of how AI is changing product experiences and Content Design, and confidence using AI in practice as well as shaping and evaluating communication in AI-powered experiences.
Excellent written and spoken English skills (C2 level or equivalent).
Ability to write and communicate confidently in German, French, or Italian.

Skills

Content Design
UX Writing
Product Content
Generative Experiences
Information Architecture
Content Strategy
Interaction Design
AI
Research
Data Analysis
B2B Marketing

Location

Munich
Berlin

Work Type

Hybrid

Experience Level

Senior

About the Company

AutoScout24 Group is a market leader that is constantly innovating, evolving and transforming things for its customers.
We are driven, ambitious and determined to do our best work, together.
We foster a career that doesn’t stand still, where you can put your ideas in the driving seat and change the way the world moves.
We have an international community with over 50 nationalities represented.
We are proud to welcome people of all backgrounds to our growing community, and we’re always finding new ways to help people feel welcomed and included.
Here, you’ll have the tools, training and support you need to work in a way that suits you, learn new skills and reach your potential.