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About the Role

As a Senior AI Engineer – Agentic AI, you will be a core builder responsible for turning complex, ambiguous problems into production-grade agentic systems that operate on real financial data, serve real customers, and meet real regulatory requirements. You will work end to end: shaping solutions with product and design, building and shipping production code, and owning what you deliver after launch. The scope of this role spans customer-facing LLM-powered features, agentic systems that automate financial workflows, and internal AI capabilities that enable other engineers to build with AI safely and efficiently. This is not a research-only role. We are looking for engineers who are comfortable operating with autonomy, exercising sound judgment, and pushing the technical envelope within the realities of a regulated financial environment.

Responsibilities

Shaping solutions with product and design
Building and shipping production code
Owning delivered solutions after launch
Developing customer-facing LLM-powered features
Creating agentic systems that automate financial workflows
Building internal AI capabilities for other engineers

Requirements

Comfortable operating in a modern, enterprise-scale environment with a strong emphasis on agentic AI
Fluency with AI-assisted and agentic development workflows for design, implementation, testing, debugging, and refactoring
Thoughtful use of AI tools while maintaining production-quality engineering standards
Ability to operate with autonomy and exercise sound judgment
Willingness to push the technical envelope within a regulated financial environment
All systems built to meet high standards for reliability, security, and auditability

Skills

Python
Go
TypeScript
AWS
GCP
Kubernetes
REST
gRPC
Event-driven architectures
Kafka
Commercial LLMs
Open-source LLMs
Agent orchestration tooling
Retrieval-augmented generation
Vector storage
Evaluation tooling
Schema management
Validation practices
State management practices

Location

Hybrid
Onsite
Virtual

Work Type

Full-time
Hybrid
Onsite
Virtual

Experience Level

Senior

Salary/Compensations

Competitive base salaries
Bonus incentives

Benefits

Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed.
We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.
Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
At American Express, AI is reshaping the future of commerce and redefining the experiences our commercial customers and card members expect.
Within Amex Technology, we are building platforms, products, and governance that enable agentic AI systems to operate responsibly and at scale across the enterprise.
Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason, and act across complex workflows with appropriate levels of autonomy.
These systems power autonomous workflows, decision support, and customer-facing experiences—while meeting the high standards for security, explainability, reliability, and compliance required in financial services.
We partner closely with product, design, and business teams to deliver agentic capabilities that reduce operational friction, improve decision-making, and transform how customers interact, transact, and grow.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.