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About the Role
MCA is seeking an experienced Remote CSC Administrator Technician to support our fast-growing Security division. This role involves performing remote system inspections and providing support for security solutions.
Responsibilities
- Perform remote system inspections of customers’ security systems in accordance with Service Level Agreement Contracts and security protocols.
- Update servers and supported workstations, including Windows, BIOS, Network Card, and iDrac updates.
- Perform firmware updates and credential management for cameras, switches, UPSs, routers, and access nodes.
- Update video or access control software, perform system database backups, and run camera retention reports.
- Communicate any downtime to customers prior to work performed.
- Communicate issues discovered during inspection to the Client Support Center (CSC) for troubleshooting.
- Coordinate with the local onsite service department if a technician is needed.
- Fill out an Inspection Report to be sent to the customer.
- Respond to client and internal service requests requiring advanced technical skills via email, telephone, or system-generated alerts.
- Troubleshoot servers, workstations, networks, and databases related to security solutions.
- Communicate with customers, vendors, subcontractors, and internal operations teams.
- Manage client and internal help desk calls and emails related to service and support.
- Monitor and manage System Health alerts, create service tickets, troubleshoot root causes, and initiate remediation efforts.
- Coordinate with local support resources to resolve client issues.
- Provide technical support to field personnel during installation or service activities.
- Assist with the development and enhancement of support capabilities.
- Maintain appropriate documentation and information on company systems.
- Maintain strict confidentiality of sensitive client and company information.
- Attend meetings with clients and the department.
Requirements
- 2+ years of related technical experience in similar roles or a commensurate combination of education and experience.
- Ability to pass mandatory drug tests.
- Ability to obtain a private security license.
Skills
- Wireless communications
- Data
- Security
- Remote System Inspections
- Windows updates
- BIOS updates
- Network Card Updates
- iDrac Updates
- Raid/Perc Card Updates
- Firmware updates
- Credential management
- Software Updates
- Software Upgrades
- System Database backups
- Camera retention reports
- Troubleshooting servers
- Troubleshooting workstations
- Troubleshooting networks
- Troubleshooting databases
- Intrusion systems
- Access control systems
- Video systems
- Intercom systems
- Fire systems
- System integration
- Help desk management
- System Health alerts
- Documentation
Location
- Austin, TX
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Experienced
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid Time Off (PTO)
- Holiday Pay
- Education and Certification Incentives
About the Company
- MCA provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide.
- Customers trust MCA to provide a portfolio of turn-key systems, products, and services including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.
- MCA's more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.
- MCA is the largest Motorola partner in the U.S. and has strategic partnerships with over 1,000 major manufacturers.
Equal Opportunity
- Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer.
- We are committed to creating an inclusive environment that celebrates diversity.
- At MCA, we are “better together.”