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About the Role

The Sales Operations Manager is a critical member of the VAT Japan Ltd. management team, acting as a partner to peer functions and driving projects to completion. This role involves developing and mentoring talent, building management reporting packages, and leading operations and logistics related projects.

Responsibilities

• Develop and mentor key talents in the Sales Operations and other departments.
• Build and foster an environment of positive teamwork within the Sales Operations department and across all other functions.
• Build management reporting package covering inventory level, order management and delivery analytics.
• Build relationships and maintain a strong matrix reporting line with corporate headquarters and the VAT Group operations.
• Proactively drive fact-based business decisions and ensure transparency to all regional operation matters.
• Drive monthly forecasting for discrete and consignment orders, revenue and consignment inventory development.
• Directly responsible for executing the ins and outs of the company inventories including onsite consignment for VAT customers as well as inventory of standard products for quick sale.
• Develop, maintain, and execute the soft and physical inventory process to ensure accuracy and work to resolve any discrepancies.
• Manage inventories to ensure accurate inventory levels and associated KPI’s while maintaining continuity of supply for VAT’s customers.
• Lead a team of customer service representatives, sales operations, and logistics professionals.
• Streamline business processes and work to shorten the cash conversion cycle while maintaining accurate order management.
• Impress upon the organization and direct team the importance of creating a positive customer experience.
• Act as the main escalation point for all delivery and order management topics.
• Work with counterparts at the global VAT facilities to resolve issues quickly and pragmatically.
• Lead operations and logistics related projects domestically and internationally by working with the various stakeholder groups in the company.

Requirements

• Must be a very strong business process-oriented person.
• Must have strong leadership abilities and demonstrated ability to bring people together from various levels and functions.
• Must have significant experience driving projects through to completion involving multiple departments and stakeholders.
• Must be willing to take hands-on approach to problem solving.
• Must have an innate desire for business process improvements and drive projects to resolution across all areas of the business.
• Ability to work in a matrix organization.
• Good communication skills (verbal and written).
• Excellent communicator within the organization, constantly seeking to align with stakeholders across the organization.

Skills

• Business process orientation
• Leadership
• Project management
• Teamwork
• Reporting
• Inventory management
• Order management
• Forecasting
• Customer service
• Logistics
• Business process engineering
• Continuous improvement

Location

• Japan

Work Type

• Full-time

Experience Level

• 15+ years of progressive experience in operations, order and inventory management
• 5+ years of experience managing teams and mentoring direct reports

Education Level

• Bachelor’s degree in Business or other related field required
• MBA degree is a plus

About the Company

• VAT is the world's leading supplier of high-performance vacuum valves, driving innovation for over 60 years.
• With over 3,200 employees worldwide, VAT operates from its headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs globally.
• VAT is guided by its passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.
• Joining VAT means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Equal Opportunity

• At VAT, we are committed to creating an inclusive and respectful workplace where everyone has the opportunity to grow, contribute, and succeed.
• We welcome applications from individuals of all backgrounds and value the diverse perspectives and experiences that drive our innovation and success.