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About the Role
Richemont is seeking an experienced IT Professional to support the Richemont Team in Oceania, providing IT support, training, and assisting with IT project roll-outs. This role is ideal for a proven IT Service Officer with a passion for luxury retail.
Responsibilities
- Provide and maintain strong customer focus and support services.
- Provide local and remote staff with support for end-user devices and business applications.
- Work with IT vendors for maintenance and technical service.
- Review opportunities to apply new technologies or other solutions to address operational and business service challenges.
- Manage hardware and software inventory and hardware refreshment.
- Procure, configure, and install equipment including computer hardware, peripherals, software, mobile devices, and software.
- Formulate and/or maintain IT operational reports, procedures, and policies.
- Enhance customer satisfaction through regular review of service levels and continual service improvement.
- Enforce Company IT policy.
- Assist Project Managers in local, regional, and group projects.
- Coordinate activities and tasks throughout the project lifecycle.
- Coordinate project meetings and take meeting minutes.
- Liaise and manage external vendors on office and boutique projects.
- Prepare and update necessary project documentation.
- Provide infrastructure and application training to users to drive user adoption.
- Perform troubleshooting on email, PC, printer, server, and network issues.
Requirements
- Experience in IT Helpdesk support, including troubleshooting PC, mobile device, email, and application issues.
- Experience in IT infrastructure support, including server, network, and security.
- Experience working in a Windows Environment with Office 365, SharePoint, and Exchange.
- Understanding of DNS, DHCP, TCP/IP, LAN/WAN, FTP, and Proxy.
- Occasional travel domestically to support boutiques is required.
- Occasional after-hours project work with time off in lieu is required.
Skills
- IT Support
- IT Training
- Project Roll-out Assistance
- Customer Focus
- End-User Device Support
- Business Application Support
- Vendor Management
- Technology Review
- Hardware and Software Inventory
- Hardware Refreshment
- Equipment Procurement
- Equipment Configuration
- Equipment Installation
- IT Policy Enforcement
- Project Coordination
- Documentation
- Digital Transformation
- Infrastructure Training
- Application Training
- User Adoption
- Troubleshooting
- Windows Environment
- Office 365
- SharePoint
- Exchange
- Retail Point-Of-Sales (POS)
- DNS
- DHCP
- TCP/IP
- LAN/WAN
- FTP
- Proxy
- Cisco Meraki
- Power BI
- Power Automate
- RPA
Location
- Oceania
Work Type
- Full-time
- Occasional travel
Experience Level
- Experienced
Salary/Compensations
- $80,000-$85,000 plus superannuation
Benefits
- Bonus
- Other benefits
- Opportunity to build knowledge and experience in all aspects of IT
- Opportunity to explore opportunities within Cartier and the Richemont Group
About the Company
- Richemont is a world leader in the luxury sector with various Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont is committed to preserving the heritage and identity of each Maison while innovating and designing new products.
- The company values permanent creativity.