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About the Role

As an Assistant Store Manager, you will be the heart of customer interactions, building relationships and leading the team to ensure exceptional and inclusive shopping experiences that reflect brand values and contribute to success. You will provide operational, administrative, and leadership support, maintaining high standards and developing people management skills in a dynamic environment.

Responsibilities

• Cultivate a store culture focused on customers, making interactions exciting and memorable to encourage loyalty.
• Motivate team members to achieve individual and collective goals.
• Provide feedback and coaching to enhance individual and store performance.
• Assist in recruiting, inducting, training, and developing a high-performing team.
• Collaborate with the Store Manager to achieve sales targets and KPIs, implementing strategies for sales growth and improved customer experience.
• Oversee daily store operations, including opening and closing procedures.
• Organize and oversee team schedules to ensure adequate shop floor coverage.
• Support the Store Manager in maintaining high visual merchandising standards.
• Use passion for the environment to support sustainability goals and lead the team to do the same.
• Assist with efficient stock management to optimize levels and minimize discrepancies.
• Arrange, plan, and execute stock takes with the Store Manager.
• Lead and host store and local events, including evening events.
• Motivate and lead the team in spreading the word about teas through sampling and external events.
• Foster relationships within the local community to increase footfall and successful store events.

Requirements

• Previous experience in a management role or similar within a customer service environment.
• Proven track record of effective selling skills and the ability to drive commercial outcomes.
• History of successfully participating in and leading a team, fostering an inclusive and positive work environment.
• Strong communication, problem-solving, and visual merchandising skills.
• A genuine passion for the product and the confidence to share enthusiasm.
• Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
• Foster a professional, fair, and kind relationship with customers and colleagues.
• Demonstrated ability to use empathy to manage interpersonal relationships effectively.
• A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives.
• Flexibility in availability is essential, with shifts varying weekly including weekends and some evenings.
• A commitment to excellence, going above and beyond for customer satisfaction, store standards, and team happiness.

Skills

• People Management
• Brand Ambassadorship
• Sales Skills
• Team Leadership
• Communication
• Problem-Solving
• Visual Merchandising
• Product Enthusiasm
• Customer Service
• Professionalism
• Empathy
• Open Mindset
• Flexibility

Location

• Elephant & Castle

Work Type

• Full-time
• On-site
• 40 hours per week
• Permanent

Experience Level

• Management experience in a customer service environment

Benefits

• Sunday Times Best Places to Work 2024 employer
• Friendly and supportive team culture
• Membership of company pension scheme
• 25 days holiday (plus bank holidays) that increases with service
• Your birthday off
• Life Insurance & Income Protection
• Health Cash Plan (after one year service)
• Life Happens Leave (paid leave for unexpected challenges)
• Complimentary drinks and snacks
• Monthly tea allowance and generous staff discount
• Employee Assistance Programme
• Bike to Work and Electric Vehicle Schemes
• Paid volunteer days
• Dog-friendly office
• Enhanced family friendly policies
• Flexible working options

About the Company

• Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea.
• Founded by Krisi & Mike, the company has grown from packing tea in a bedroom to multiple retail stores and a thriving international online store.
• The company operates on a core belief in doing business in a better way.
• More information available at https://www.birdandblendtea.com/pages/our-story

Equal Opportunity

• Committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
• Reasonable adjustments can be provided to support applicants throughout the application or interview process.