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About the Role
As a Store Manager, you are key to engaging customers, guiding them to the right products, and inspiring your team to create memorable experiences. You will handle budgeting, marketing strategies, and customer base growth, while coordinating daily activities and building stakeholder relationships in a dynamic environment.
Responsibilities
- Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture.
- Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
- Drive your team to meet sales targets and KPIs and implement sales strategies to boost sales and customer experience.
- Lead, motivate and support your team to achieve individual and collective goals.
- Provide feedback and coaching to enhance individual and store performance.
- Recruit, induct, train, and develop a high-performing team that fosters a positive store environment.
- Oversee daily store operations, including opening and closing procedures.
- Organise and oversee team schedules to ensure adequate shop floor cover.
- Maintain high visual merchandising standards, ensuring the store is exciting, inviting, and accessible.
- Support B&B in reaching sustainability and impact goals and lead your team to do the same.
- Manage stock efficiently to optimise levels, minimise discrepancies, and ensure product availability.
- Arrange, plan and execute stock takes.
- Lead and host store and local events, including evening events.
- Motivate and lead the team in product sampling both inside and outside the store, and at external events.
- Foster relationships within the local community to increase footfall and successful store events and activities.
Requirements
- At least 2 years previous experience in a management role or similar within a customer service environment.
- Proven track record of effective selling skills and the ability to drive commercial outcomes.
- Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment.
- Excellent communication, problem-solving, and visual merchandising skills.
- A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
- Excellent customer service skills with the ability to build rapport and connect with customers confidently.
- Experience in managing employee relations cases effectively.
- Demonstrated ability to use empathy to manage interpersonal relationships effectively.
- A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives.
- Flexibility in availability is essential, as shifts may vary weekly.
- Going above and beyond to ensure customer satisfaction is second nature.
Skills
- Customer Experience
- Customer Focus
- Sales
- Team Leadership
- Coaching
- Recruiting
- Training
- Daily Operations
- Staff Rotas
- Merchandising Standards
- Sustainability
- Stock Management
- Stock Takes
- Events
- Sampling
- Community Engagement
- People Management
- Brand Ambassadorship
- Sales Skills
- Communication
- Problem-Solving
- Visual Merchandising
- Product Enthusiasm
- Customer Service
- Employment Relations
- Professionalism
- Empathy
- Open Mindset
- Flexibility
- Commitment to Excellence
- Approaching People
Location
- London, Elephant & Castle
Work Type
- Permanent
- Full-time
- On-site
Experience Level
- At least 2 years previous experience in a management role or similar within a customer service environment
Benefits
- Sunday Times Best Places To Work 2024 employer
- Friendly and supportive team culture
- Membership of company pension scheme
- 25 days holiday (plus bank holidays) which increases with service
- Your birthday off
- Life Insurance & Income Protection
- Health Cash Plan (after one year service)
- Life Happens Leave (paid leave for unexpected challenges)
- Complimentary drinks and snacks
- Monthly tea allowance and generous staff discount
- Employee Assistance Programme
- Bike to Work and Electric Vehicle Schemes
- Paid volunteer days
- Dog-friendly office
- Enhanced family friendly policies
- Flexible working options
About the Company
- Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
- Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.
- Bird & Blend is leading the way in tea innovation in the UK.
- Bird & Blend has grown out of a core belief in doing business in a better way.
Equal Opportunity
- We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- If you require any reasonable adjustments to support you throughout the application or interview process please let us know.