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About the Role

We are seeking an ambitious Head of Commercial to join our expanding EU commercial team. This role involves leading a team, nurturing strategic partnerships with retail partners, and identifying new commercial opportunities to enhance the brand's presence both in-store and online.

Responsibilities

• Lead, coach, and inspire a team of SNAMs, NAMs & NAEs responsible for the EU department store & speciality business.
• Coach and motivate the team to achieve and exceed objectives and targets, fostering commercial excellence.
• Establish and maintain collaborative relationships with retail partners at all levels to ensure optimal brand positioning and visibility.
• Conduct commercial negotiations and contract management, including terms, pricing, distribution, and space allocation.
• Serve as a senior escalation contact for retail partners.
• Maintain a thorough understanding of retail context, category, and store performance to identify opportunities and strategic needs.
• Build and deliver against retail sales targets within budget expectations, aligning with Marketing & Retail teams.
• Develop and execute strategic plans to maintain and drive the #1 ranking across the European estate.
• React to retail trends and maximize opportunities across retailers, monitoring and optimizing sales performance.
• Ensure accurate forecasting for new product development and core lines, and manage inventory and assortment proactively.
• Own net sales forecasting for defined retailers, meeting financial deadlines and budget submissions.
• Manage each account's P&L, balancing investment with top-line opportunity and monitoring retailer profit contribution.
• Lead the annual retailer strategy rollout, collaborating across departments to deliver presentations and 360 plans.
• Align trading plans with local and global teams to ensure a consistent plan across all retailers within the region.
• Collaborate with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver annual plans for each retailer.
• Review the implementation and performance of the annual strategy against expectations.

Requirements

• Demonstrable experience in a similar, senior commercial role within Sales, ideally with a Beauty/Retail background.
• Experience working across European markets is preferred but not essential.
• Experienced leader who enjoys leading from the front and is dedicated to their team.
• Ability to inspire, coach, and be an authentic leader with clear communication.
• Ability to manage multiple priorities, work at pace, and adapt to changing priorities.
• Excellent communication skills, confident in presenting and able to influence.
• Personable and approachable, able to build rapport quickly and manage multiple stakeholders.
• Experience of budget and P&L management.
• Strong attention to detail and results-driven.
• Strong Business Acumen, able to see bigger business issues and formulate strategy.
• Proactive with a 'no excuses' mindset and comfortable working in ambiguity.
• Ability to work well in a fast-paced, dynamic, and ever-evolving environment.
• Ability to grow, innovate, and be part of a global team.

Skills

• Commercial negotiations
• Contract management
• Sales forecasting
• P&L management
• Budget management
• Team leadership
• Strategic planning
• Retail strategy
• Stakeholder management
• Communication
• Presentation skills
• Agility
• Adaptability

Location

• London Head Office

Work Type

• Hybrid
• Fixed-term contract

Experience Level

• Head of Commercial or similar level

Benefits

• 25 days holiday (plus bank holidays)
• Additional day off to celebrate your birthday
• Inclusive parental leave policy
• Pension
• Life assurance
• Medicash
• Employee Assist Programs
• Regular social connects with colleagues
• Dog friendly days and spaces
• Generous product discount and gifting

About the Company

• Founded in 2013 by Charlotte Tilbury CBE, Charlotte Tilbury Beauty aims to empower everyone to be their most confident self.
• The company has transformed the global beauty industry with easy-to-use, easy-to-gift beauty icons.
• It is a global beauty phenomenon scaling in over 50 markets with over 3,000 employees.
• The company operates globally across Europe, the Americas, the Middle East, and APAC.
• Charlotte Tilbury Beauty is described as bold, disruptive, and powered by creativity, innovation, and technology.
• The company is looking for extraordinary talent to join its record-breaking growth.

Equal Opportunity

• Charlotte Tilbury Beauty welcomes people from diverse backgrounds, cultures, identities, and perspectives into its global team.
• A diverse workforce helps the company better serve its communities, customers, colleagues, and candidates.