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About the Role

We are seeking an experienced Senior Project Manager to support the delivery of Project CHARM, a high-priority regulatory program focused on Complaints, Hardship, Design and Distribution Obligations (DDO), Breach Management, and Remediation. Working within BOQ's Project Management Framework, you will play a critical role in driving delivery outcomes that enhance customer experience, strengthen compliance, and improve operational effectiveness. Partnering with senior stakeholders, business leaders, risk and compliance teams, technology teams, and workstream leads, you will provide delivery leadership across multiple streams of work, influence decisions, resolve delivery barriers, and take a hands-on role in progressing critical activities to ensure projects are outcomes are delivered on time, within scope, and aligned to regulatory obligations and business priorities.

Responsibilities

Leading the end-to-end delivery of project outcomes, ensuring scope, budget, quality, and timelines are effectively managed.
Manage integrated plans, milestones, dependencies, resources, risks and critical delivery activities across the CHARM program of work.
Monitoring project progress and providing clear, actionable reporting on delivery status, risks, issues, and key decisions.
Build strong relationships across the bank to influence outcomes, drive alignment and maintain delivery momentum.
Prepare and coordinate program reporting, SteerCo updates, executive papers, decision materials and action tracking.
Take a hands-on role in delivery, including developing plans and materials, coordinating inputs, tracking actions and closing delivery gaps.
Leading and mentoring cross-functional teams, fostering accountability, transparency, and a strong delivery culture.
Contributing to continuous improvement initiatives by identifying lessons learned and strengthening delivery practices across the program.

Requirements

Proven experience delivering large-scale projects or programs within financial services, ideally across regulatory, risk, compliance, or customer-focused initiatives.
Strong knowledge of regulatory change, risk management, compliance obligations, and project delivery frameworks.
The ability to translate complex business and regulatory requirements into clear, achievable delivery plans.
Exceptional stakeholder management and influencing skills, with the ability to build trusted relationships and engage effectively at all levels of an organisation.
A hands-on approach, with the ability to coordinate activities, prepare materials, track actions, and proactively remove delivery roadblocks.
Strong analytical, planning, problem-solving and decision-making capabilities, including sound judgement under pressure.
Demonstrated experience leading cross-functional teams and creating a culture of accountability and delivery excellence.
Experience working across Complaints, Hardship, DDO, Breach Management, Remediation, or similar regulatory programs will be highly regarded.

Skills

Project Management
Regulatory Change
Risk Management
Compliance
Stakeholder Management
Influencing
Analytical Skills
Planning
Problem-Solving
Decision-Making
Leadership

Location

Australia

Work Type

Flexible working arrangement

Experience Level

Senior

Benefits

Flexible working arrangement
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum requirements
Purchase additional annual leave
Discounted private health insurance plan
Employee Assistance Program (EAP)
Access to employee network groups
Pride in Diversity membership

About the Company

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Equal Opportunity

BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.