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About the Role

As a Talent Manager (m/w/d), you will be the central point of contact between our talents, course teams, and the operational and technical processes of Talentspring GmbH. You will ensure that course operations run smoothly and that our talents experience an inspiring, high-quality learning experience. As the first point of contact, you will accompany them from their start to the successful completion of their course, handling organizational and non-content-related aspects of their learning journey. Additionally, you will maintain contact with our clients and partners, especially with individuals in employment services, building trusting relationships.

Responsibilities

Ensuring a high-quality learning experience by gathering and analyzing talent feedback and making improvement suggestions.
Assisting with QM/certification processes, particularly in the AZAV-relevant environment.
Collaborating with product management on the further development of programs and course formats.
Providing end-to-end support for talents throughout their entire journey: pre-onboarding, onboarding, course support, offboarding, and after-course communication.
Building trusting relationships with talents, serving as their primary contact for organizational, technical, and personal concerns.
Ensuring correct planning and communication of course schedules, timetables, in-person/online sessions, etc.
Monitoring attendance, issuing absence notifications, processing dropouts, measuring satisfaction, and intervening or escalating as needed.
Managing hardware for talents during courses.
Cooperating closely with instructors, course leaders, and administration to ensure the talent experience.
Coordinating closely with internal stakeholders.
Ensuring clear information flow to participants, including updates, feedback, and escalations.
Documenting processes, workflows, and lessons learned.

Requirements

Initial experience (e.g., 1-3 years) in a training provider, course operations, learning management, or a similar field is desirable.
Pedagogical qualification is a plus.
Affinity for digital tools and automation, such as proficiency with spreadsheets, workflows, CRM, or LMS systems.
Good organizational skills and a high degree of independence.
Strong communication skills, encompassing both administrative tasks and intensive client/talent contact.
Empathy, clarity, problem-solving ability, and the capacity for professional communication even in challenging situations.
Good German language skills.
Hands-on mentality: willingness to pitch in when needed.
Service orientation: talents and clients are the top priority.
Team player: ability to work with multiple interfaces.
Willingness to change: actively shaping processes through automation and tooling.
Sense of responsibility: ability to maintain an overview of multiple parallel tasks and set priorities.

Skills

Payroll
HR
Interim Services
Outsourcing
Recruiting
Digitalization
Talent Management
Learning Management
Customer Relationship Management (CRM)
Learning Management System (LMS)
Organizational Skills
Communication Skills
Problem-Solving
Process Documentation
Workflow Management

Location

Germany

Work Type

Part-time
Full-time
Working student

Experience Level

1-3 years

Education Level

Pedagogical qualification is a plus

Benefits

Urban Sports Club
Mental Health support
Learning budget

About the Company

Talentspring is a specialist in payroll and HR services, flexibly supporting companies of all sizes. Our approach combines the precision of digital payroll solutions with expertise in recruiting and interim management, creating sustainable relief in daily operations. The portfolio is complemented by Talentspring Academies, which provide practical knowledge through state-funded further education. In this way, Talentspring combines excellent services with future-oriented competence development, offering an environment where people and companies can grow equally.
We are a dynamically growing HR and payroll company. With our brand Talentspring, we already provide operational relief to organizations through interim services, outsourcing, and recruiting.
We are now taking a decisive step further: we are actively addressing the skills shortage by offering targeted further training. With the Talentspring Payroll Academy, we have created an established program that is directly aimed at private individuals. Our approach: practice instead of dry theory. We empower people to start their careers in the payroll world or reach the next career level through sound knowledge.
Through the synergy of our daily project practice in the interim business and our academy offering, we function as a central hub for payroll know-how in the market.

Equal Opportunity

Our commitment to equal opportunities