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About the Role

This position is passionate about service delivery excellence within Unity Lab Services, supporting the Customer Channels Group by providing critical outsourced on-site services at customer locations. Specific activities include customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

Responsibilities

• Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records.
• Coordinate scheduling of equipment with internal customer and external vendors, including generating and tracking of monthly PMs due lists.
• Maintain CMMS records for incoming equipment, including vendor service records, equipment trackers, and equipment pick up records.
• Perform vendor escorting for work site activities.
• Handle equipment inventory and disposition within lab space through end of lifecycle.
• Generate client requested reports, including open work orders, work order status, and pending service requests.
• Provide extensive customer service, including timely response to all service status requests.
• Follow well-defined procedures as outlined by Best Practices, SOPs & work instructions.
• Take direction and communicate openly with Leadership regarding daily duties.
• Make decisions and use available resources to meet customer requirements independently.
• Promote personal growth and development by staying abreast of new policies and improvements.
• Raise customer concerns and quickly identify the course of action with a goal of first call resolution within established turnaround times.
• Represent Thermo Fisher Scientific at all times throughout customer locations, expertly and positively.
• May perform other duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• Ability to present and articulate points by verbal and written communications.
• 2-3 years of dynamic proven experience in applicable field with GXP experience preferred.
• Ability to establish and champion positive customer relationships.
• Utilization of Good Documentation Practices in all record keeping.
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Detail-oriented, safety-conscious, technically proficient, organized, problem solver, promotes team environment.
• Able to lift 40 lbs. without assistance.
• Must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.

Skills

• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).

Location

• South San Francisco, CA

Work Type

• Standard (Mon-Fri)
• Full shift
• Overtime work or schedule changes may also be necessary.

Experience Level

• 2-3 years

Education Level

• High school diploma or equivalent
• Bachelor's degree preferred

Salary/Compensations

• $28.77 / hr
• $27.00–$29.00

Benefits

• Comprehensive healthcare
• Paid Holidays
• Tuition reimbursement
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP)

About the Company

• As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
• Our Mission is to enable our customers to make the world healthier, cleaner and safer.
• As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Equal Opportunity

• Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.