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About the Role

Employees are an important part of life at The GreenFields, helping residents achieve their goals and maintain an optimal quality of life. We are seeking caring and compassionate individuals to join our team and deliver the area's best senior care. The Receptionist is the first point of contact, creating a welcoming environment, managing front desk operations, and providing administrative support. This role handles phone calls, schedules appointments, assists with resident inquiries, and maintains confidentiality while delivering exceptional customer service.

Responsibilities

Receive and follow reception schedule/instructions from supervisor and as outlined in established policies and procedures.
Operate telephone system as required.
Answer telephone, determine nature of call and direct caller to appropriate individual or department.
Receive requests from within the community and locate personnel or provide appropriate information as required.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current file/listing of residents by name and apartment number, emergency contact(s), on call personnel, departmental extensions, key personnel, event listings, transportation schedules, etc.
Greet visitors and guests warmly, directing them to the appropriate location or supplying accurate and appropriate information.
Provide directions/information to visitors, guests, residents, sales representatives, etc.
Monitor guests through sign in/out log.
Authorize access only to appropriate individuals.
Identify guests by calling the resident before access is given to the community.
Identify caller by name to resident before access.
Ensure visitors abide by established policy and procedures and refuse admission to persons as directed.
Report suspicious person(s)/information to Maintenance Supervisor/Executive Director immediately.
Assist with administrative duties as directed (typing, filing, posting accounts, etc.).
Demonstrate effective phone skills.
Update PDS C/M/T.
Proper walkie-talkie etiquette.
Handle complaints from customers in a professional manner.
Maintain petty cash (lunch/stamp $).
Receive, sort, and distribute packages as directed.
Operate copier, office equipment, etc. as directed.
Assist department heads as directed.
Perform other duties as deemed necessary and appropriate or as may be directed.
Always adhere to dress code policy.
Always adhere to time and attendance policy.
Practice safe work habits and follow all safety procedures of the facility.
Assure the safety, security, and wellbeing of residents.

Requirements

One year's experience in a clerical position required or successfully completed secretarial training.
Must be able to read, write, speak, and understand the English language.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/staff, and the public.
Must be knowledgeable of practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.
Must possess the ability to plan, organize, develop, implement, and interpret department programs, goals, objectives, policies, and procedures, etc., that are necessary for providing quality care.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle challenging residents/associates.
Must be able to communicate with staff and other department supervisors.
Maintain a rapport with residents and their families.
Must be willing to seek out new methods and be willing to incorporate them into existing practices.
Must not pose a direct threat to the health or safety of other individuals in the workplace.
Must attend and participate in continuing educational programs.
Must have a valid state of residence driver’s license.
May be required to use personal vehicle.
Must be able to move intermittently throughout the workday.
Must be able to cope with the mental and emotional stress of the position.
Must meet the general health requirements set forth by the policies of this facility.
May be necessary to assist in the evacuation of residents during emergency situations.
Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
Must be able to push, pull, move, and/or lift a minimum of fifty (50) pounds.
Must be able to climb stairs.
Will work in a well-lit and ventilated area.
Will be subject to frequent interruptions.
May be asked to work beyond normal working hours, and in other positions temporarily, when necessary.
May be subject to call-backs during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
Risk of injury from falls, burns, from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke and other air contaminants.

Skills

Customer service
Phone skills
Administrative support
Typing
Filing
Office equipment operation
Communication

Location

Lancaster, NY

Work Type

Part Time
Onsite

Experience Level

1 year clerical experience

Education Level

High School diploma (GED)

Salary/Compensations

$16.00 - $18.00 Hourly

Benefits

Competitive wages
Pay based on experience
Shift differential
Paid Weekly
Referral Bonus Plan & other types of Incentives
Paid Holidays
Vacation
Sick Time
Tuition Reimbursement
Medical
Dental
Vision
Life Insurance
401K with employer match
Premier Third Party Child Daycare Onsite
Free Access to Employee Wellness Center/Gym
Uniform Allowance
Free Parking

About the Company

Employees are an important part of life at The GreenFields! Not only do they help our residents to achieve their goals, but they also help them to maintain an optimal quality of life. We're looking for caring, compassionate employees to join our team and to help us fulfill our mission to deliver the area's BEST senior care!

Equal Opportunity

We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.