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About the Role

Phelps House is seeking a compassionate, organized, and motivated Case Manager to join our Social Services team. The Case Manager will provide direct support and case management services to senior residents, promote their health and well-being, and foster a safe, supportive, and thriving community environment. This position plays a vital role in ensuring residents have access to essential resources, enhancing their quality of life and increasing access to financial stability, health and wellness, food, and housing security.

Responsibilities

Provide comprehensive case management and social service support to senior residents.
Assist residents with navigating HRA systems and applying for public benefits, including SNAP (Food Stamps), Medicaid, and benefit recertifications.
Connect residents with community resources and outside service providers based on individual needs.
Provide basic technical assistance to seniors, including support with phones, tablets, computers, and online applications.
Develop, coordinate, and facilitate educational, recreational, and wellness groups and activities that promote healthy aging and social engagement.
Conduct assessments and maintain accurate case notes and documentation in accordance with agency policies and procedures.
Advocate on behalf of residents and collaborate with internal staff and external partners to ensure residents receive appropriate services.
Support residents in maintaining independence and improving their overall quality of life.
Participate in team meetings, trainings, and other program-related activities.
Maintain confidentiality and uphold professional standards and ethical practices.
Work with other staff to assure charts are up to standard and guideline within our program.
Accompany client to outside agencies if needed.
Meet with new residents and support in creating intake form.

Requirements

Minimum of one year of experience in case management, social services, or working with older adults and leading groups.
Knowledge of HRA benefits, SNAP, Medicaid, and other public assistance programs.
Ability to work effectively with diverse populations and demonstrate empathy and cultural sensitivity.
Ability to work independently and collaboratively as part of a multidisciplinary team.
Ability to move throughout the building, participate in resident activities, events and provide regular home visits to all residents.
Ability to occasionally lift and carry materials weighing up to 20 pounds.

Skills

Strong organizational skills
Strong communication skills
Strong interpersonal skills
Bilingual (Spanish or any other languages)
Experience facilitating groups and developing community-based programs is preferred.
Proficiency in Microsoft Office
Proficiency in basic technology applications
Proficiency in Excel

Location

Phelps House - New York, NY 10024

Work Type

Monday through Friday 35 hours per week

Experience Level

1+ year of experience

Education Level

Bachelor's degree required
Preferred degree in psychology, human resources, arts, social work, and/or sociology.

Salary/Compensations

$47,000.00 - $55,000.00 Salary/year
$47,000-$50,000

Benefits

Medical/Dental/Vision
Life Insurance
Commuter benefits
Employee Assistance Program (EAP)
Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off
Additional 5 days of paid time off after 5 years of employment

About the Company

Phelps House is committed to building an inclusive workplace community grounded in respect for differences.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity

We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.