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About the Role

Responsible for making outbound calls to shareholders, providing customer service, and educating them on corporate actions and voting options. This role involves tracking issues, logging information, and assisting in campaign development within a fast-paced call center environment.

Responsibilities

• Making outbound calls to shareholders using a provided call list.
• Providing customer service to registered shareholders via inbound and outbound calls.
• Educating shareholders on corporate actions and voting options.
• Tracking and monitoring outstanding issues and providing timely updates.
• Logging information into an Access Database.
• Assisting in the development of campaign themes.
• Making 20-25 calls per hour.
• Using only the company's 800 toll-free number for calls.

Requirements

• Must have a smartphone for authentication and VPN access (Android Version 11 or iOS Version 16).
• Must have a reliable internet connection with minimum speeds of 50 Mbps download and 11 Mbps upload.
• Must have strong and articulate communication skills.
• Ability to multitask between inbound and outbound calls.
• Proactive during slower times and does not require constant monitoring.
• Candidates can expect a 40+ hour work week during busy season.
• Does not have experience related to finance, accounting, business, or related fields is a disqualifier.
• Zero tolerance for being late.
• Bachelor’s in Graphic Design / Fashion / Cosmetology etc. is a disqualifier unless relatable work experience in finance/accounting/business is present.
• Must be SHARP.
• Requires a Laptop/PC (No Chromebooks or tablets).
• Apple devices cannot be older than 2018.
• Requires Windows 11 Pro or MacOS 13 or higher.

Skills

• Customer service
• Finance
• Business management
• Inbound/outbound calls
• Customer service oriented
• Communication skills
• Multitasking

Location

• New York, New York

Work Type

• Onsite
• Remote

Experience Level

• Expert Level

Education Level

• Bachelor's degree (or equivalent experience in finance/accounting/business)

Salary/Compensations

• $18.00 - $18.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.