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About the Role

The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident response to cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must have a sense of diplomacy, ability to anticipate obstacles, and decision-making skills to handle the fast-paced world of cybersecurity incident management. Advanced skills in cybersecurity incident response, incident management, chain-of-custody, forensics, cybersecurity event analysis, and hands-on cybersecurity/digital-forensics skills are required.

Responsibilities

Independently coordinate complex response efforts to global cybersecurity incidents caused by external threats that may involve nontraditional working hours
Serve as a liaison and relationship manager to different businesses and interface with fellow team members and colleagues on other Information Security teams, as well as manage relationships with business partners, management, vendors, and external parties
Establish, foster, and maintain relationships with General Counsel, Data Privacy/Protection, and Risk Management key contacts
Drive and manage integration with other corporate incident management programs to ensure consistency and alignment with peer support teams within IT
Oversee critical Cyber & Investigative Services projects as directed by leadership
Serve as a counselor and manager for junior members of the Cyber Incident Response team
Lead process and documentation development and improvements by the Cyber & Investigative Services team
Develop and document processes to ensure consistent and scalable response operations, and ensure continuous improvement to the firm’s global cybersecurity incident response plan
Independently, as well as upon request, develop and deliver metrics to leadership relevent to the operational improvement of the cybersecurity incident response process
Responsible for reporting upon team’s performance and deficiencies in order to identify areas for improvement, as well as institute programs for correction or enhancement
Draft communications and ensure timely reports/updates to leadership for their own cases and the cases of those reporting to them during and after an event/incident
Own and/or oversee process and corresponding documenation
Willing to be on-call off hours in rotation with other team members

Requirements

An exceptional comprehension of the incident response lifecycle in theory and practice
The ability to coordinate high-profile, complex, and global cybersecurity incidents from the point of incident declaration through resolution
Drive cybersecurity incident gap identification and post incident lesson’s learned efforts to resolution
Comprehensive knowledge in all domains of Information Security and associated technologies in the support of collaboration with partnering teams, eradication, and remediation efforts in support of cybersecurity incidents, and appropriate identification and assignment of gaps identified during response efforts
Comfortable managing through ambiguity, making thoughtful and sound judgments during stressful environments
Analyze findings in investigative matters, and develop fact-based reports
Ability to identify and articulate opportunities for improvement while driving lessons learned activities
Demonstrated integrity and judgment within a professional environment
Inquisitive approach to analysis and peer review
Application of emotional intelligence and calm under pressure
Ability to appropriately balance work/personal priorities
Talent management of direct reports with empathy and patience, while developing them professionally
Exemplary presentation and communication skills across differing mediums, including written and verbal communication
10+ years’ collective experience between Information Security Professional and Information System Administration/Engineering roles
5+ years’ collective experience between Security Operations Center (SOC) Analyst/Manager, Cybersecurity Threat Intelligence, Cybersecurity Detection Engineering, Other relevant Cyber Defense functions, Attack & Penetration Testing (Active Defense), or eDiscovery or related role performing forensic functions roles
3+ years’ collective experience between Cybersecurity Digital Forensics Incident Response (DFIR) Analyst/Manager or Cybersecurity Incident Coordinator roles
Intricate understanding of security threats, vulnerabilities, and incident response
Mastery of electronic investigation, forensic tools, and methodologies, including: log correlation and analysis, forensically handling electronic data, knowledge of the computer security investigative processes, malware identification and analysis
Familiarity, understanding, and comfort navigating legalities surrounding electronic-discovery/collection and analysis of digital evidence
Understanding of network topography and protocols
Understanding-of and adaptability-to regulatory stipulations regarding security incidents on a global scale
Experience in operationalizing automation to support process efficiency
Experience with SIEM technologies (i.e. Sentinel), cloud-based management and investigation consoles (i.e. Azure), and other Digital Forensics analysis tools
Deep understanding of both Windows and Unix/Linux based operating systems, and adaptability to easily and quickly respond to previously unknown interfaces/operating systems/consoles, as well as non-standard devices (i.e. kiosks, IoT devices, mobile phones, etc.)
Demonstrated the highest level of integrity in a professional environment
Ability and experienced in working independently
Have a global mind-set for working with different cultures and backgrounds, while fostering and building lasting relationships
Extremely knowledgeable in business industry standard security incident response process, procedures, and life-cycle
Excellent organizational skills and strong attention to detail
Excellent teaming and management skills
Excellent social, communication, and writing skills
Excellent customer service skills required

Skills

Cybersecurity incident response
Incident management
Chain-of-custody
Forensics
Cybersecurity event analysis
Digital forensics
Information Security
SIEM technologies
Cloud-based management and investigation consoles
Digital Forensics analysis tools
Windows operating systems
Unix/Linux based operating systems

Location

Global

Work Type

Full-time
On-call

Experience Level

Senior
10+ years
5+ years
3+ years

Education Level

Bachelor's Degree
Master's Degree
Equivalent experience

Salary/Compensations

Competitive salary which is open to negotiation pending on skills and experience

Benefits

Yearly wellness incentive
Access to additional 8 weeks of flex leave per year
Family-friendly policies
26 weeks of gender-neutral paid parental leave

About the Company

At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Technology has always been at the heart of what we do and deliver at EY.
We need technology to keep an organization the size of ours working efficiently.
We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.
Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.
Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units: Client Technology (CT), Enterprise Workplace Technology (EWT), and Information Security (InfoSec).
Client Technology (CT) focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
Enterprise Workplace Technology (EWT) supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
Information Security (InfoSec) prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems.

Equal Opportunity

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging.
Inclusiveness is core to who we are and how we work together, driving value for our people and for our business.
We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all.
We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.