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About the Role

The Service Manager will manage service delivery to service providers, enterprise customers, and service support partners, collaborating with global and APAC service teams to maintain high customer satisfaction and maximize HPE business opportunities.

Responsibilities

• Manage and deliver support services to maximize customer business outcomes and service satisfaction.
• Manage account strategies with stakeholder management, including sales account teams, client management teams, customers, and service support partners.
• Ensure customer expectations are met by delivering high-quality, timely services.
• Promote and sell HPE solutions.
• Support account team strategies and maximize contract renewals by delivering effective, quality-focused HPE services.
• Ensure alignment of customer and HPE business operational processes.
• Create and document project plans to achieve contracted delivery.
• Execute cross-departmental activities.
• Leverage and coordinate resources to achieve service delivery objectives.
• Monitor project results against goals and create action plans for any shortcomings.
• Assist with contract scope, definition, and execution.
• Monitor and report on service revenue and costs to maintain account profitability.

Requirements

• Over 10 years of program management experience with a proven track record in the service provider/enterprise market.
• Over 3 years of networking industry experience covering technical support, operations, operational management, and service management.
• Strong service business or program management experience with other manufacturers or large partners is essential.
• Excellent customer management and relationship skills gained from experience in an IP market support environment.
• Strong interpersonal skills are essential.
• Building relationships between vendors, partners, and customers is essential.
• Excellent communication skills, both written and verbal, with experience dealing directly with multiple levels and disciplines within the customer environment.
• Ability to manage multiple projects and priorities.
• Ability to operate independently, including managing priorities in an unstructured environment.
• Engineering degree qualification or equivalent experience.

Skills

• Program Management
• Customer Management
• Relationship Building
• Communication Skills
• Project Management
• Stakeholder Management

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Specialist

Education Level

• Engineering degree qualification or equivalent experience

Benefits

• Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs.
• Unconditional inclusion and flexibility to manage work and personal needs.

About the Company

• Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
• We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
• Our culture thrives on finding new and better ways to accelerate what’s next.
• We know varied backgrounds are valued and succeed here.
• We have the flexibility to manage our work and personal needs.
• We make bold moves, together, and are a force for good.
• If you are looking to stretch and grow your career our culture will embrace you.
• Open up opportunities with HPE.

Equal Opportunity

• HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
• We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
• Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
• Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
• HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.