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About the Role

The Senior Manager within the Line 1 Risk team will be the primary contact for operational risk and compliance matters, offering guidance on managing and reducing non-financial risks for the BB Agentic Transformation initiative. This role is crucial for ensuring a safe, sound, and efficient operational environment as the Business Bank adopts AI-driven distribution.

Responsibilities

• Proactively detect and anticipate responses to changes in the internal and external risk landscape.
• Advise on enhancing the design and resiliency of business processes and compliance.
• Provide pragmatic risk advice on control design and evaluation to the BB Agentic Transformation team.
• Deliver insightful business intelligence to accountable owners, governing forums, and committees.
• Advise and enable senior stakeholders to manage their risk, compliance obligations, and business operations within risk appetite.
• Support the identification, escalation, and reporting of operational risk and compliance matters.
• Support the BB Agentic Transformation in delivering work agile under the Change Management Risk Standard (CMRS).
• Conduct change impact assessments for changes led by BB Agentic Transformation and assess the impact of other Group changes on CCD.
• Conduct and manage Control Assurance Program (CAP) testing, including test plan development and reporting.
• Manage root cause analysis of issues and incidents, identifying and implementing control improvements.
• Advocate for and advise the business on using appropriate tools, practices, and frameworks for risk reduction and proactive risk management.
• Partner with the business to coach and drive behaviors for self-reliant risk management and compliance.
• Proactively upskill on new and emerging risks, particularly related to BB’s data, analytics, and AI strategy, and changes to risk and compliance frameworks.
• Think critically and use data-driven insights to solve problems.

Requirements

• Experience in Operational Risk and Compliance management, ideally within the Financial Services sector.
• Experience in Tech and model risk is highly desirable.
• Proven business acumen and ability to pragmatically apply operational risk and compliance frameworks, standards, policies, and procedures.
• Proven ability to influence and collaborate across multiple stakeholder groups, including technology, data, and business teams.
• Excellent communication, problem-solving, and leadership skills.
• Ability to thrive in a period of transformation.
• Experience supporting business units through change, focusing on uplifting risk culture and practices.
• Demonstrated experience applying agentic AI in risk, compliance, or fraud contexts.
• A curious and humble mindset, understanding of external trends and changes, and interest in continuous learning.
• Ability to think critically and use data-driven insights to solve problems.
• Good reporting and analytical skills.

Skills

• Operational Risk Management
• Compliance Management
• Financial Services Sector Experience
• Tech Risk
• Model Risk
• Business Acumen
• Risk Frameworks Application
• Stakeholder Management
• Influencing
• Collaboration
• Communication Skills
• Problem-Solving
• Leadership Skills
• Change Management Support
• Risk Culture Uplift
• Agentic AI Application
• Data Analysis
• Reporting Skills
• Critical Thinking

Location

• Onsite

Work Type

• Full-time

Experience Level

• Senior Manager

About the Company

• Customer, Channel and Data (CCD) is a strategic enablement function within Business Banking (BB), supporting all distribution segments and product pathways.
• CCD plays a central role in elevating customer experience, reimagining the BB distribution model, and accelerating the adoption of data, analytics, and AI.
• CCD’s mission is to support the BB strategy in striving for Business NPS of +30.
• The BB Agentic Transformation Crew is responsible for designing and implementing go to market propositions using Agentic AI approaches which would plug into branch, digital, call centre and RM managed capabilities.
• This forms the future of AI driven distribution for the Business Bank and sits with the CCD Domain.

Equal Opportunity

• If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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