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About the Role

Amex GBT is seeking Specialized Travel Consultants to work in a high-touch service environment, booking travel and accommodation for top clients. This fully remote role allows you to collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience from your home. The role prioritizes quality of interactions over quantity of calls, making it ideal for curious and collaborative individuals.

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups)
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre
Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Requirements

Native GDS expertise (Sabre) - required
Previous experience in business travel and understanding of fares and ticketing rules for car, air, and hotel - required
Professional communication (written and verbal) in English - required
Passion for excellence in client service, including proactive anticipation of needs
Attention to detail
Act with integrity, and look after personal traveler information
Resolving customer issues quickly and independently
Teamwork and openness to feedback

Skills

Sabre
Global Distribution Systems (GDSs)
Business travel
Fares and ticketing rules
Professional communication (written and verbal)
Client service
Attention to detail
Integrity
Problem-solving
Teamwork

Location

London, United Kingdom

Work Type

Fully remote
Monday-Friday, 8:30-17:00 UK Time

Benefits

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks
Access to over 20,000 courses on our learning platform
Leadership courses
New job openings available to internal candidates first

About the Company

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Equal Opportunity

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.