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About the Role
As the Rooms Division Manager, you'll be responsible for the strategic and day-to-day leadership of the rooms department, liaising with the broader hotel team to deliver operational excellence, outstanding guest satisfaction, strong financial performance, and an engaged, high-performing team culture.
Responsibilities
- Lead Front Office, Housekeeping, Reservations and Maintenance operations.
- Drive exceptional guest experiences and service excellence.
- Manage guest feedback and online reputation to maximise satisfaction and loyalty.
- Optimise room inventory, occupancy and revenue performance.
- Drive operational efficiencies and cost control initiatives.
- Analyse performance data and implement continuous improvement strategies.
- Lead, coach and develop high-performing teams.
- Foster an engaged, accountable and service-focused culture.
- Support team development, retention and performance outcomes.
- Partner with the General Manager to deliver hotel objectives.
- Lead operational projects and business improvement initiatives.
- Build strong relationships with internal and external stakeholders.
Requirements
- Proven leadership experience in hotel rooms operations.
- Strong knowledge of Front Office, Housekeeping and Reservations.
- Commercially minded with experience managing budgets, labour and performance targets.
- Passionate about delivering exceptional guest experiences.
- Proven ability to lead, coach and develop high-performing teams.
- Strong communication, problem-solving and stakeholder management skills.
- Hands-on leadership style with experience using hotel PMS and revenue systems.
- Commitment to operational excellence, compliance and workplace safety.
- Unrestricted Australian working rights with no sponsorship requirement.
Skills
- Front Office
- Housekeeping
- Reservations
- Maintenance operations
- Guest feedback management
- Online reputation management
- Revenue performance optimisation
- Operational efficiency
- Cost control
- Performance data analysis
- Team leadership
- Coaching
- Team development
- Communication
- Problem-solving
- Stakeholder management
- Hotel PMS systems
- Revenue systems
Location
- Sydney
Work Type
- Full-time
Experience Level
- Proven leadership experience in hotel rooms operations
Benefits
- Exclusive Team Member Benefits - Access generous discounts on hotel stays, dining, entertainment, travel and everyday purchases.
- Wellbeing & Flexibility - Flexible work practices and leave options that help you balance work and life.
- Learn, Grow & Progress - Through ACADEME and Genie, you'll have access to learning programs, career pathways and development opportunities designed to help you achieve your goals.
- Global Career Opportunities - Be part of a growing international hospitality business with opportunities to learn, connect and develop across our global network.
About the Company
- At TFE Hotels, we believe in creating experiences people love, including for our own teams.
- We give our people the freedom to be themselves, the support to grow their careers, and the opportunity to make a real impact.
- A Culture That Puts People First - Join a collaborative, down-to-earth team where your ideas are valued, your contributions are recognised, and your career can thrive.
- A place to belong. A place to grow. A place to go further.