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About the Role

As a Customer Sales Associate at Trane Supply stores, you will be a trusted advisor assisting customers with parts and equipment needs, resolving issues, and delivering high-quality solutions. This role requires a strong understanding of product offerings, sales goal achievement, and exceptional problem-solving skills, with ownership of the order management process.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Requirements

• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Skills

• Problem-solving skills
• Sales goal achievement
• Customer service

Location

• On-Site

Work Type

• On-Site (5 days)
• Full-time

Experience Level

• Entry Level

Education Level

• H.S. Diploma or General Education Degree (GED)

Salary/Compensations

• $50,800.00 - $102,690.00

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave
• 401K match up
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

About the Company

• World leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation.
• Sustainability is not just how we do business—it is our business.
• Trane Technologies, and through its businesses including Trane® and Thermo King.

Equal Opportunity

• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.