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About the Role
Johnson Controls is seeking an OpenBlue Customer Advisor to partner with customers and deliver value through AI-enabled smart building software solutions. This role involves serving as a key consultant throughout the customer lifecycle, driving successful outcomes in energy efficiency, sustainability, and equipment uptime.
Responsibilities
- Responsible for end-to-end delivery of customer value for OpenBlue solutions
- Manage customer onboarding, including project kick-offs and understanding customer needs
- Train end users on the OpenBlue customer value framework and success metrics
- Provide customers with a guided product tour after delivery
- Act as a trusted advisor to help customers achieve business outcomes
- Monitor product usage analytics and provide feedback to customers
- Establish regular check-ins and touchpoints with new customers
- Review open issues and technical support tickets with customers
- Provide initial triage, basic support, and customer training to resolve problems
- Monitor customer health and value delivered, conducting NPS surveys
- Participate in Customer Business Reviews (QBRs)
- Serve as the voice of the customer, sharing feedback with Product Management and Commercial teams
- Ensure customers' definition of success is met
- Identify opportunities to provide additional value
- Drive new business growth by earning favorable customer references
Requirements
- Bachelor's degree in engineering, business, or a related field
- Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
- Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
- Experience delivering user training, product demonstrations, and addressing operational questions
- Excellent communication skills, both written and verbal
- Strong track record in customer relationship management with enterprise customers
- Extremely organized project management skills to manage multiple customers
- Demonstrated ability to lead within a matrix organization
- Enjoys learning new things in a self-directed fashion
- Experience driving process improvements to enhance customer satisfaction
- Work authorization permitting work in Costa Rica
Skills
- Customer relationship management
- Project management
- Communication skills
- Training delivery
- Product demonstrations
- Process improvement
Location
- Costa Rica
Work Type
- Full-time
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $120,000 - $155,000 CAD
Benefits
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Competitive Bonus plan
- Competitive benefits package
About the Company
- Johnson Controls is a global leader in smart, healthy, and sustainable buildings.
- Our mission is to reimagine the performance of buildings to serve people, places, and the planet.
- We are shaping the future to create a world that’s safe, comfortable, and sustainable.
- Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent.
- We are passionate about improving the way the world lives, works, and plays.
- We offer a highly innovative and promising industry in an international environment.
Equal Opportunity
- Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
- When requested, accommodation will be provided throughout all stages of the recruitment and selection process.
- Any information you provide related to accommodation measures will be treated as confidential.