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About the Role

As a Senior Forward Deployed Engineer for Key Accounts, you are the embedded technical owner for a portfolio of Aircall's highest-value global customers. You will build a long-term agentic roadmap alongside the Key Account Manager, landing initial high-impact use cases and systematically expanding the footprint until Aircall's AI Agents are woven through the customer's core workflows. This is a high-autonomy role where you set the technical strategy, act as the connective tissue between the customer, KAM, Product, and Engineering, and are trusted with customer leadership.

Responsibilities

Own a sustained, embedded relationship with each account as the customer's go-to technical authority on agentic AI.
Partner directly with the Key Account Manager on a joint account plan, owning the agentic use-case roadmap and technical execution.
Deploy an initial high-value workflow, instrument the outcome, and use proven value to open the next use case and buying center.
Run an evergreen use-case discovery cadence to continuously surface, qualify, and prioritize new automation opportunities.
Serve as the customer's trusted advisor on agentic strategy, mapping their AI roadmap 6-12 months out.
Lead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
Configure and optimize the AI Agent, defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments, defining timelines, aligning stakeholders, and ensuring accountability.
Collaborate with Engineering to validate technical feasibility, resolve blockers, and feed field learnings back into the product.
Create scalable models and reusable frameworks (templates, playbooks, reference architectures) for expansion.
Champion continuous learning and enablement by mentoring FDEs, running internal workshops, and documenting best practices.
Collaborate with GTM leadership to embed routines and cadences that drive accountability for expansion pipeline, forecast accuracy, and performance tracking.
Contribute to expansion pipeline and MRR within your portfolio, jointly with the KAM.
Shape the AI Agent roadmap with Product and PMM, based on customer needs, integration insights, and field learnings.
Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
Maintain deep awareness of AI and CX industry trends to ensure Aircall's positioning stays competitive.

Requirements

6+ years in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services, ideally with time owning strategic or enterprise accounts.
Proven ability to own a long-term customer relationship as the technical authority, operating with autonomy and credibility in front of senior (VP / CxO) stakeholders.
Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) to design and troubleshoot integrations confidently.
Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
Proficiency in scripting (JavaScript and/or Python) to build, customize, and debug integrations.
Proven experience running account-based motions in partnership with sales / account management on strategic or enterprise customers.
Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
Proven ability to lead complex, cross-functional programs with Engineering, Product, and Customer Success to deliver scalable outcomes.
Excellent communication and stakeholder management skills, translating fluently between technical and business audiences.
A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

Skills

APIs
Webhooks
JSON
REST
GraphQL
Low-code orchestration tools
CRM automation
JavaScript
Python
AI workflow configuration
Prompt engineering
Stakeholder management
Technical consulting
Solutions engineering
Forward-deployed engineering
Integration
Account management
Agentic AI

Location

Paris
Seattle
Madrid
London
Berlin
San Francisco
New York City
Sydney
Mexico City

Work Type

Hybrid
Full-time

Experience Level

Senior
6+ years

Benefits

Competitive salary package

About the Company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide.
We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder.
Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed.
If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Equal Opportunity

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
We’re working to create a place filled with diverse people who can enrich and learn from one another.
We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
Above all else, we understand and acknowledge that we have work to do and much to learn.